ServiceNow · 3 hours ago
Learning Strategist
Atlanta, GA
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expServiceNow is a global market leader in AI-enhanced technology, and they are seeking a Learning Strategist to support the transformation of their learning organization. The role involves evaluating emerging AI technologies, leading strategic initiatives, and redesigning learning processes at an enterprise scale.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Provides strategic, analytical, and operational support to the Sr. Director
Prepare briefing materials and presentations for senior leadership
Develop strategic roadmaps for AI adoption across Learning & Development and beyond as necessary
Synthesize insights across multiple initiatives to identify patterns and strategic implications
Create white papers and thought leadership content on AI and learning innovation
Facilitate stakeholder alignment on major technology decisions
Continuously monitor and analyze trends in AI and learning technology
Conduct comparative analyses of tools and platforms, highlighting strengths, weaknesses, and organizational fit
Prototype and evaluate tools for strategic fit, scalability, and impact
Translate insights into actionable recommendations for innovation roadmaps
Filter and prioritize innovations to reduce distractions for production teams
Deliver quarterly technology horizon reports with clear strategic recommendations
Own learning tools and platforms during their incubation phase
Define success criteria, governance models, and transition plans for enterprise adoption
Prepare and present comparison tables and business cases to support decision-making
Partner with cross-functional teams to ensure smooth handoff to steady-state owners
Lead pilot implementations and coordinate with IT, data teams, and business owners
Document lessons learned and best practices for continuous improvement
Establish governance frameworks for AI pilots and strategic learning initiatives
Build trusted partnerships across design, delivery, and technology teams
Coordinate with innovation lab, content development, and delivery teams
Ensure compliance requirements are met in partnership with legal and procurement
Maintain strategic oversight of innovation portfolio and initiative progress
Use quantitative and qualitative data to inform all recommendations, decisions, and insights
Analyze baseline metrics and efficiency gains post-rollout to measure impact
Track adoption metrics and report on ROI for all technology initiatives
Continuously seek new sources of data to improve the rigor and relevance of recommendations
Demonstrate optimism and adaptability in the face of uncertainty, modeling a solution-oriented attitude
Champion change by actively advocating for innovation and continuous improvement
Build trust and strong working relationships across technical and non-technical teams
Share insights, progress, and learnings openly, fostering transparency and alignment
Encourage experimentation, learning, and skill development, helping teams and individuals grow with AI
Qualification
Required
10+ years in enterprise learning technology, learning science, strategy, or innovation roles
Proven experience evaluating and incubating AI-powered tools and platforms
Strong stakeholder engagement, governance, and communication skills
Ability to translate emerging trends into scalable, trusted learning solutions
Demonstrated ability to operate effectively in uncertain, evolving environments
Comfortable shifting between strategic evaluation and hands-on execution
Strategic thinker with the ability to influence and advise without owning the function
Collaborative partner who builds trust across technical and non-technical teams
Preferred
Experience at a technology company during an AI transformation initiative
Background in change management or organizational transformation
Familiarity with ServiceNow products or enterprise software platforms
Technical certifications in AI/ML such as Google ML Engineer, AWS ML Specialty, or similar
Published thought leadership on AI in learning and development
Experience presenting at industry conferences or leading professional communities
Experience with education technology startups or corporate innovation labs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
mescomputing.com
2026-01-24
2026-01-24
2026-01-23
Company data provided by crunchbase