IntouchCX · 16 hours ago
IT Manager
Mesa, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. The IT Operations Manager is responsible for managing and administering global technology activities, overseeing the installation, operation, and maintenance of IT hardware and software, and providing technical support to staff.
Outsourcing/Offshoring
Responsibilities
Assume responsibility for assigned IT Operation services and activities specific to a site (or sites) including implementing and administering
Administer and provide ongoing technical support locally on site of information technology hardware (desktop/laptop/Chromebox) and software
Maintain staff by recruiting, selecting, orienting, and training employees
Conduct 1:1 discussions with IT Generalists to develop personal growth opportunities and provide coaching sessions to discuss set of expectations
Maintain a safe and secure work environment
Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments
Perform hardware troubleshooting which included repairs, upgrades and configuration of desktops/laptops
Take ownership of technical issues, working with different stakeholders to resolve technical concerns as necessary
Monitor, report and document system and performance issues
Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results
Adhere to company policies, core values and procedures
Work on shifting schedules and available to work in a 24/7 operations environment
Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
Solve complex problems in a technical service-oriented environment
Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment
Qualification
Required
Post-secondary or completion of post-secondary schooling preferred
Minimum 2 years IT experience
Minimum 1 year management/project management experience
Experience managing base image and software packaging deployments
Working knowledge with MS Windows, IOS/OSX, Android, system environments
Experience in Microsoft desktop and server platforms and their related software management applications
Detail-oriented team player with creative problem-solving and project management skills
Ability to implement change and innovation
Expertise on installation, diagnostics, repair, maintaining and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers) to ensure optimal workstation performance
Strong interpersonal and organizational skills, must be customer oriented
Must be tech savvy and updated on the latest technology available on the market (Tablets, Game Console, LED TV's, etc.)
Benefits
Industry-leading medical, vision, and dental benefit plans paid by the employee
Paid time off and sick time leave benefits (where applicable by legislation)
Amazing career growth opportunities
Company
IntouchCX
We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul.
10001+ employees
Funding
Current Stage
Late StageRecent News
Times of India
2024-05-20
2024-04-06
Company data provided by crunchbase