TEKsystems · 4 hours ago
End User Computing Analyst & IVR Specialist
Columbia, MD
Full-time
Onsite
Entry, Mid Level
$25/hr - $30/hr
1+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. The role involves delivering end-user support and workplace technology services, ensuring high levels of customer satisfaction while managing IT services and support tasks.
Information Technology
Responsibilities
Ensure that all EUC IT tools (hardware, software) and services are available in a timely manner for new users
Manage assigned projects form initiation to completion, including follow-up analysis
Create and deliver onboarding orientation sessions and follow up session to new IT users
Develop, update and improve EUC guides and training materials by documenting and publishing support processes
Develop and provide technical support and training in the use of personal computer hardware, software, specialized technology, peripherals and the most relevant EUC IT tools
Accurately record, update and document Incidents and Service Requests using the IT HelpDesk system (Manage Engine)
Organize and prioritize all Incidents and Service Request tickets
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
Escalate incidents to other support teams where necessary
Providing support and delivery of Corporate Approved applications and services, including Windows 10, Office including Exchange, MS Teams, OneDrive (O365)
Qualification
Required
Approximately 1-3 years of experience providing customer service in a technological environment
Degree in the field of computer science, computer information systems, or computer engineering
Strong dedication to customer service and users support
Strong understanding and appreciation of operational process/procedure development and its application in a production environment
Strong understanding of various IT technologies (hardware and software, network protocols, computer applications and operating systems)
ITIL Certification a plus, other professional/technical certifications as appropriate
Good communication, analytical, and presentation skills
Demonstrated experience with the following: O365 Support/Administration
Skills: intune, patch management, desktop, vdi, gold images
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase