Texas Department of State Health Services · 4 hours ago
Data Quality Support Specialist
Austin, TX
Full-time
Onsite
Mid Level
$4,263.16/mo - $5,521.16/moTexas Department of State Health Services is committed to public health and is seeking a Data Quality Support Specialist. The role involves assisting in the business design, testing, development, and quality assurance of computer applications, while providing technical assistance and documentation support.
Health Care
No H1B
Responsibilities
Collects and analyzes business needs of a process or project. Monitors and evaluate registry provider and organization data through task analysis, surveys, workshops, and other methods
Reviews, analyzes, and evaluates technical systems to assess effectiveness and to formulate new or improved technical solutions. Analyzes user requirements, procedures, and problems to automate processes or to improve existing systems. Provides process and procedure recommendations to technical, support, and managerial staff based on data evaluation and business needs
Serves as a liaison between support staff and technical teams documenting and communicating identified issues, enhancements, or questions. Interfaces effectively with internal and external staff utilizing the registry and within the immunization ecosystem with accurate and timely information. Coordinates and assists the Provider Support Team with registry registration and renewals including but not limited to Texas Vaccines for Children (TVFC) providers
Provides consultative and technical assistance including application support, problem analysis and resolution, application testing, documentation, quality assurance, and customer training. Translates customers’ business needs into specific application and operational requirements. Interfaces with technical and support teams and provides suggestions to ensure the product developed will meet customer needs. Supports application testing including validating fixes and enhancements. Coordinates and assists with the development of training internal and external staff prior to the implementation of new or revised functionalities
Prepares and updates reports, standard operating procedures, policies, memos, training guides, and other documentation as requested by program staff and management. Prepares accurate and detailed requirement and functional specification documents and user interface guides. Prepares preliminary analysis, design plans and user requirements. May facilitate and document user design sessions
Works collaboratively with internal registry Security Team to ensure user and provider access is appropriately provisioned, maintained, and removed as needed
Other duties may be assigned including, but not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location
Qualification
Required
Graduation from an accredited college or university preferred
Experience communicating technical information to health professionals
Experience in developing reports/briefings
Experience in conducting data research and analysis
Knowledge of business process management
Knowledge of SQL
Knowledge of immunization principles
Skill in organization and project management
Skill in conducting effective presentations
Skill in effective listening
Skill in responding to customer inquiries and handling difficult customers in a tactful manner
Skill in training audiences with diverse backgrounds
Ability to analyze business requirements, business design documents, and test processes
Ability to understand system designs and specifications
Ability to analyze data
Ability to develop plans
Ability to elicit business and technical requirements from customers
Ability to interpret program needs and to assess system functionality for correlation between the two
Ability to coordinate and solve complex problems
Ability to handle multiple projects and processes
Ability to prioritize and plan assignments
Ability to analyze systems and procedures and to explain abstract concepts in concrete terms
Ability to interpret information
Ability to understand and follow instructions
Ability to effectively work both independently and with others and to establish and maintain effective working relationships
Ability to express ideas clearly and concisely, both written and verbally, and to address audiences effectively
Ability to provide consultative and technical support to customers
Benefits
DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).
Company
Texas Department of State Health Services
Texas Department of State Health Services focuses on public health to promote and protect the health of Texans & their communities.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carolyn Barrett
Senior Advisor to DSHS CFO
Christy Havel Burton
Chief Financial Officer
Recent News
San Francisco Chronicle
2025-10-14
MIT Technology Review
2025-09-13
Seattle TechFlash
2025-09-12
Company data provided by crunchbase