Agri Supply · 1 day ago
Customer Service Representative (Full Time)
Garner, NC
Full-time
Onsite
New Grad, Entry LevelAgri Supply is a company that provides a friendly and professional customer service experience. They are seeking a Customer Service Representative to manage inbound and outbound calls, assist customers with inquiries, and provide knowledgeable solutions.
E-CommerceRetailSupply Chain Management
Responsibilities
Manage large amounts of inbound and outbound calls as well as email inquiries in a timely manner
Follow communication “scripts” when handling different topics
Provide price quotes on products or order totals and upsell other merchandise whenever possible
Identify customers’ needs, clarify information, research every issue and provide knowledgeable solutions
Keep records of all conversations in our call center database in a comprehensible way
Use available websites, product manuals, and our intranet to provide detailed information on products, pricing, and shipping information to each customer
Check to ensure that appropriate changes were made to resolve customers' problems and creates credit memos for customer returns
Resolve customers' service or billing complaints. Escalate issues as needed to management
Give full attention to what others are saying (customers and co-workers), taking time to understand the information, ask appropriate questions and not interrupt at inappropriate times
Must be able to work some Saturdays
Any and all other duties assigned by management
Qualification
Required
High school diploma or GED
Strong phone and verbal communication skills, along with active listening
Customer focus and adaptability to different personality types
Strong dependability, self-control, and integrity
Excellent attitude towards their work and empathy for their customers' needs
Possess a sense of urgency required to work in a deadline-driven environment
Ability to multi-task, set priorities and manage time effectively
Strong computer skills
Benefits
Multiple Health Plans to choose from
Company-paid Life insurance for yourself and immediate family
Medical, dental, vision, life, accident, cancer coverages as well as Short Term Disability, call-a-doctor and more!
Paid time off
Holiday pay
Possible overtime opportunities
TWO retirement plan options with company match
Tuition assistance program
Referral bonuses and so much more!
Company
Agri Supply
Agri Supply supplies the parts, tools, and accessories for maintaining farm, tractor, lawn, and garden.
Founded in 1962
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase