Ally · 7 hours ago
Principal Engineer – Agentic AI for IT Operations
Charlotte, NC
Full-time
Hybrid
Senior Level, Lead/Staff
$90K/yr - $150K/yr
5+ years expAlly Financial is a customer-centric, leading digital financial services company that values the growth and well-being of its employees. They are seeking a Principal Engineer to lead the design and implementation of AI solutions for IT operations, focusing on improving incident management and operational reliability across complex environments.
AutomotiveFinanceFinancial Services
No H1B
Responsibilities
Architect, develop, and evolve agentic AI solutions that automate incident management, change management, and problem management workflows
Build intelligent agents for detection, triage, diagnostics, communication, and remediation across production applications for SaaS, COTS and homegrown applications
Design and implement scalable integration patterns with monitoring, logging, ticketing, automation, and observability platforms
Partner with production support, SRE, and application teams to improve reliability, reduce MTTR, and automate operational runbooks
Establish engineering standards for safe deployment, testing, and monitoring of AI‑enabled automation
Provide technical leadership during major incidents, ensuring agent‑driven tooling and guidance supports consistent recovery
Drive completion of corporate tech risk and compliance mandates across application teams
Define technical controls, ensure alignment with regulatory requirements, and guide teams through implementation
Track program execution, identify gaps, and escalate risks with clarity and data
Serve as a key technical liaison across Security, Enterprise Operations, Infrastructure, Risk, and Compliance
Lead technical discussions, influence architectural decisions, and gain alignment across multiple stakeholder groups
Communicate complex concepts in a clear, approachable, and outcomes‑focused way
Mentor engineers, champion best practices, and set a high bar for engineering quality and accountability
Foster a collaborative, approachable, team‑first culture—modeling communication, ownership, and transparency
Help shape long‑term strategies for AI‑driven IT operations across the enterprise
Qualification
Required
5+ years software engineering experience with strong depth in distributed systems, enterprise operations, or SRE
Bachelors Degree in Computer Science or similar field or equivalent experience
Hands-on experience building automation or AI‑driven operational tooling (e.g., agent‑based systems, LLM apps, observability‑driven automation, self‑healing systems)
Expertise with incident, change, and problem management processes in large enterprise environments
Strong understanding of governance, risk, and compliance frameworks (technology control standards, audit readiness, policy implementation)
Proven ability to lead cross‑functional technical initiatives with diverse partners
Excellent communication skills; approachable, practical, and team‑oriented working style
Ability to influence without authority and drive execution at scale
Preferred
Awareness the latest on AI technology
Experience with LLM frameworks, multi‑agent orchestration, or retrieval‑augmented automation
Experience with Claude Code, IDEs with AI agents like Cursor, VSCode with Agents etc
Familiarity with ServiceNow, APM/log platforms (Dynatrace, Splunk) CI/CD, and cloud platforms
Background in FinTech or regulated industries
Benefits
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
Company
Ally
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-12-13Post Ipo Debt· $1B
2022-11-07Post Ipo Debt· $750M
2014-04-10IPO
Leadership Team
Russ Hutchinson
Chief Financial Officer
David Holland
Senior Vice President
Recent News
legacy.thefly.com
2026-01-22
2026-01-13
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