Okta · 12 hours ago
Head of AI Customer Engagement
United States
Full-time
Remote
Director/Executive
$308K/yr - $462K/yr
10+ years expOkta is The World’s Identity Company, focused on providing secure access and authentication solutions. The Head of AI Customer Engagement will lead a high-performing team, oversee customer lifecycle strategies, and drive AI innovations to enhance enterprise customer experiences.
CRMEnterprise SoftwareIdentity ManagementIT InfrastructureManagement Information SystemsSoftwareWeb Development
Responsibilities
Build and Mentor: Recruit and lead a high-performing team of AI Security Advisors, providing the "Backbone" of knowledge and centralized expertise required to scale globally
Operational Excellence: Develop the repeatable playbooks, runbooks, and "The Engine" for sales velocity that your team will use to drive consistent results
Executive Influence: Act as the primary executive AI authority for Okta’s portfolio, partnering directly with the CPO, CISO, and Engineering leadership to influence "AI-first" innovations
Strategic Win Ownership: Oversee high-impact POCs and outcome mapping to ensure technical delivery matches the initial vision for enterprise customers
Revenue & Adoption Accountability: Drive measurable business impact by meeting AI Product SKU targets, aggressively building the technical pipeline, and safeguarding retention through deep-seated AI SKU adoption and customer health initiatives
Retention & Expansion: Direct post-sales technical strategies to identify upsell opportunities and create implementation guides that reduce manual effort and prevent churn
The Feedback Loop: Formalize "The Loop"—the process of funneling field insights from your team back to Product to close technical gaps and ensure solutions fit complex environments
Global Scaling: Lead the development of standardized reference architectures, whitepapers, and laboratory assets to be used across the global sales organization
External Evangelism: Represent Okta’s AI strategy at major conferences and analyst briefings, while building strategic alliances with cloud and AI partners
Qualification
Required
Leadership Experience: Prior experience as a CTO, Field CTO, Distinguished Architect, or Director-level leader in a cybersecurity or SaaS company
Domain Expertise: 10+ years of deep experience in identity, cybersecurity, AI, or Data Science
Technical Depth: Comprehensive understanding of AI/ML (anomaly detection, LLMs) and Agentic Frameworks (A2A, MCP, and relevant protocols)
Executive Presence: Proven track record of shaping cybersecurity strategy and maintaining credibility with enterprise CISOs and boards
Operational Mindset: Demonstrated ability to drive technical customer success beyond the initial sale, including health monitoring and expansion at scale
Education: Advanced degree in a technical or business-related field
Benefits
Health, dental and vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)
Company
Okta
Okta is a management platform that secures critical resources from cloud to ground for workforce and customers.
5001-10000 employees
H1B Sponsorship
Okta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (133)
2023 (108)
2022 (201)
2021 (142)
2020 (120)
Funding
Current Stage
Public CompanyTotal Funding
$1.23BKey Investors
Sequoia CapitalAndreessen Horowitz
2020-06-08Post Ipo Equity· $1B
2017-04-06IPO
2017-03-30Secondary Market
Leadership Team
Todd McKinnon
CEO & Co-Founder
Frederic Kerrest
Vice-Chairman & Co-Founder
Recent News
2026-01-18
BiometricUpdate.com
2026-01-16
Company data provided by crunchbase