Range · 2 days ago
MSP Technician II
Sheridan, WY
Full-time
Onsite
Mid, Senior Level
5+ years expRange is a company that provides various services and support in the telecommunications sector. The MSP Support Technician II will be responsible for installations, troubleshooting, and providing technical support to end users, ensuring network performance and user satisfaction.
Information and Communications Technology (ICT)Information TechnologyInternetTelecommunicationsVoIP
Responsibilities
Perform work duties and tasks while presenting excellent written and verbal communication skills and a positive professional attitude
Promptly and professionally meet department standards with assigned installations, testing, programming, repair and maintenance of: Multi-line telephone systems., Hosted Private Branch Exchanges (PBX)., Camera systems (video and image only cameras)., Data transmission equipment., Associated peripheral equipment, both private and switchless services and related applications., PC hardware and software products., Range services and associated peripheral equipment
Serve as the initial contact for end users (local and remote) seeking technical assistance by telephone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Troubleshoot and maintain windows active directory and servers
Determine the best solution based on the issue and details provided by customers
Provide accurate details on options to best market products to generate new business opportunities with new and existing customers
Provide both technical and instructional support
Setup end user accounts and provide accurate information on IT products or services
Record required details regarding events and problems/resolution in Customer Record
Track and log time in an effective manner to help facilitate customer billing and accounting
Complete application projects and other MSP related projects assigned in a prompt and professional manner, meeting deadlines and specific requirements
Maintain, promote and protect confidentiality with regard to the information being processed, stored, and / or accessed by end-users on the network
Redirect unresolved issues to the next level of support personnel and communicate necessary information to ensure a smooth transition
Maintain and monitor end-user workstations and productivity on local area networks
Read, understand and accurately interpret cable records, mechanical blueprints, specifications, and circuit diagrams
Perform successful installations, configuration and maintenance of: VoIP hardware / software applications., A variety of software programs., Existing software programs and computer systems., Troubleshoot other common hardware and software problems
Perform responsibilities in accordance with all company standards, policies, and procedures
Maintain a thorough knowledge of company policies and procedures to assist employees / managers with questions
Attend company safety and training meetings
Completes on-call requirements when scheduled and/or assigned
Uphold and demonstrate your commitment to Range’s values in everything you do. Be Innovative-Create the environment where we continually improve and adapt, Be Kind—Our actions make a difference, Be Trustworthy—Do the right thing, take responsibility for our actions, and honor our commitments, and Be United—People are our purpose; unified teams build the strongest networks
Perform routine duties under minimal direct supervision
Perform various other technical and administrative duties as assigned
Assist in projects including customer onboarding, server installation, and network equipment configuration
Review and assign trouble tickets among MSP techs
Monitor and schedule email protection and training with customers
Monitor and report on security and vulnerability scanning software
Qualification
Required
Successful completion of a High School diploma program or GED curriculum / exam (12th grade equivalent) or any other state recognized secondary education program
Five (5) years' successful work experience in a helpdesk, desktop support, or related role
A valid, state-issued, and insurable drivers' license
Preferred
The successful completion of a 2-year Associates /in Information Technology or a 4-year bachelor's degree in information technology or a similarly related field of study
Company
Range
Range offers fiber optic internet, VoIP phone system, Wi-Fi and managed IT services for business and residential accounts.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rob Johnstone
Chief Executive Officer
Ben Calvert
Chief Technology Officer
Company data provided by crunchbase