Gravity IT Resources · 6 hours ago
Information Technology Support Technician
SLC Metro Area
Full-time
Onsite
Entry Level
2+ years expGravity IT Resources is seeking a Technology Installer/Trainer that can use exceptional troubleshooting and training skills as well as a keen attention to detail to assist with the installation, support and maintenance of technical applications and equipment. The role involves setting up new technology, training employees, and providing technical support to end users.
Information TechnologyRecruitingStaffing Agency
No H1B
Responsibilities
Setting up new technology – any enhancements, new equipment, etc
There are two phases for most new projects: Install and/or upgrade physical equipment
Teach/train the employees how to use the new equipment
Assist in the research, development, implementation and training of new software and hardware technologies in a Unix/Windows environment
Identify, research, and resolve technical problems
Respond to telephone calls, email, web, and personnel requests for technical support
Document, track, and monitor problems to ensure a timely resolution
Provide technical support to end users on a variety of issues
Evaluate and document new or changed computer systems
Perform other duties as assigned by Technology Development Supervisor and Management
Qualification
Required
Basic use of hand tools - Equipment Installation – Basic knowledge of common hand tools
Networking experience/knowledge - Basic knowledge of routers, switches, other networked devices, and WAN circuits
Ability to configure and troubleshoot LAN, WAN, RAS, and VPN connections
Familiar with cabling standards CAT 5, 6, RJ45 and RJ11 termination procedures and punch-down procedures
Basic knowledge of configuration settings in Windows 10 and Microsoft Office 2019 & Office 365
Basic knowledge of installation/un-installation procedures of Windows Updates and other PC Software
Excellent analytical skills and the ability to research/troubleshoot a variety of projects
Preferred
Minimum of 2 years of IT Technical Support or Training Experience
2 years of systems installation experience preferred
Company
Gravity IT Resources
Gravity IT Resources provides the consulting expertise and IT talent that powers digital transformation.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rick Connolly
CEO and Co Founder
Dirk Leifer
Consultant, Practice Leader & Co-Founder
Recent News
Gravity IT Resources
2025-12-05
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