TEKsystems · 4 hours ago
Technical Support Analyst
Milwaukee, WI
Full-time
Hybrid
Entry, Mid Level
$16/hr - $18/hrTEKsystems is a leading provider of business and technology services, and they are seeking an Associate Support Engineer to join their Field Experience team. The role involves providing technical support to users, troubleshooting issues, and enhancing client experiences through effective problem resolution and communication.
Information Technology
Responsibilities
Uses knowledge of PC, mobile devices, hardware, software configurations, operating systems, and LAN to resolve technical environment issues and provide implementation support to effectively support our customers
Provides omni-channel technical support (Home Office and Field) in a fast-paced, high-pressure environment while multi-tasking (e.g. two simultaneous chat windows) and/ or reprioritizing efforts as needed
Performs initial client experience consultation to include Applying functional/technical knowledge for problem/issues analysis, use of software tools to assist in developing solutions, and test fixes to resolve first action whenever possible
Seeks more complex assignments and issue resolution to gain experience in becoming a cross-functional technical subject matter expert in both Field and home office technology support
Identifies process/ service improvement ideas with a continuous learning and improvement mindset
Partners with more experienced team members to help drive innovation and idea implementation where possible
Ability to establish strong interpersonal relationships with internal and external teams
Participates in temporary project/support assignments as needed
Leverages experience, existing communication channels, and knowledge management to execute processes and resolve issues while exciting and level-setting clients about the technology environment
Offers ideas to enhance client experience
Qualification
Required
Application support
Technical support
Troubleshooting
Windows 10
Sql
Helpdesk troubleshooting
Customer service
Active directory
Office 365
Help desk support
Incident management
Servicenow
Windows
Password reset
Uses knowledge of PC, mobile devices, hardware, software configurations, operating systems, and LAN to resolve technical environment issues and provide implementation support to effectively support our customers
Provides omni-channel technical support (Home Office and Field) in a fast-paced, high-pressure environment while multi-tasking (e.g. two simultaneous chat windows) and/or reprioritizing efforts as needed
Performs initial client experience consultation to include applying functional/technical knowledge for problem/issues analysis, use of software tools to assist in developing solutions, and test fixes to resolve first action whenever possible
Seeks more complex assignments and issue resolution to gain experience in becoming a cross-functional technical subject matter expert in both Field and home office technology support
Identifies process/service improvement ideas with a continuous learning and improvement mindset
Partners with more experienced team members to help drive innovation and idea implementation where possible
Ability to establish strong interpersonal relationships with internal and external teams
Participates in temporary project/support assignments as needed
Leverages experience, existing communication channels, and knowledge management to execute processes and resolve issues while exciting and level-setting clients about the technology environment
Offers ideas to enhance client experience
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase