TEKsystems · 1 hour ago
Customer Service Manager
Chambersburg, PA
Full-time
Onsite
Senior Level
$70K/yr - $75K/yr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an experienced Customer Service Manager to lead their customer service team in logistics and warehouse operations. The role involves overseeing daily customer service operations, developing policies, and collaborating with cross-functional teams to ensure operational excellence.
Information Technology
Responsibilities
Lead and manage a team of customer service representatives
Develop customer service policies, procedures, and expectations
Resolve escalated or complex customer issues promptly and professionally
Track and report on customer service KPIs, identifying trends and opportunities for improvement
Oversee daily customer service operations within the warehouse environment
Partner closely with warehouse and logistics teams to support order processing, shipping, and delivery timelines
Streamline workflows and drive process improvements to elevate service quality and operational efficiency
Recruit, train, and mentor customer service team members, promoting a collaborative and customer‑focused culture
Conduct performance reviews and create individualized development plans
Ensure team members consistently meet or exceed service goals
Use the Camelot Warehouse Management System (WMS) to oversee order processing, inventory, and shipments
Train team members on Camelot WMS to ensure system proficiency
Partner with office management to troubleshoot and resolve system issues when needed
Work closely with office, operations, and transportation teams to ensure smooth communication and service delivery
Collaborate with external customers to address service needs and coordinate logistics
Maintain strong relationships with priority clients, ensuring their needs are fully understood and supported
Qualification
Required
5+ years of customer service management experience, ideally within logistics, warehousing, supply chain, or manufacturing
Experience with the Camelot WMS or similar warehouse management systems
Strong leadership, coaching, and team‑building skills
Excellent communication and interpersonal abilities
Ability to analyze data, identify patterns, and make informed decisions
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Ability to manage multiple priorities in a fast‑moving environment
Comfort leading customer‑facing conversations, including escalations
Preferred
Bachelor's degree in Business, Logistics, Supply Chain, or a related field
Benefits
Medical, dental, and vision insurance
401(k) with profit‑sharing
Paid time off
Paid holidays
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase