Loma Linda University Health · 7 hours ago
Financial Counselor 2-ED
Murrieta, CA
Full-time
Onsite
Mid Level
3+ years expLoma Linda University Health is a faith-based healthcare institution committed to providing compassionate care. The Financial Counselor 2-ED assists patients in navigating the financial processes related to their treatment in Emergency or Advanced Urgent Care departments, while also contributing to the overall functions of the financial office.
EducationHealth CareHospitalMedical
Responsibilities
Assists patients who are seeking treatment in our Emergency or Advanced Urgent Care departments to navigate through the financial process from the MSE to discharge or admission
Contributes to all functions of the financial office including functioning as a resource to colleagues
Verifies benefits, eligibility and facilitates authorization from payers and medical groups
Obtains pertinent documentation to support authorization requests
Maintains ongoing communication with payers, primary care physician and RN service coordinators as necessary
Creates and executes financial contracts with patients and payers for both LLUMC facility and LLUHC professional services according to LLUMC policy
Performs other duties as needed
Qualification
Required
Minimum three years customer service experience required; preferably in hospital-based registration, physician's office, Medical Group registration specializing in Managed Care, Medi-Cal, Medicare, and/or California Children's Services
Excellent Customer Service skills required
Able to write legibly; speak in English with professional quality; deliver the highest level of customer service to all patients, family, internal and external customers
Use a computer, printer, and software programs necessary to position (e.g., Microsoft applications, patient accounting, registration and insurance eligibility applications)
Operate/troubleshoot basic office equipment required for the job
Able to communicate effectively in English, in person, in writing, and on the telephone
Think critically; relate positively, effectively and professionally with others
Provide leadership and supervision; be consistent in following policies
Work calmly and respond courteously when under pressure
Teach and collaborate; accept direction; work independently and with minimal supervision
Perform basic math functions; manage multiple assignments effectively
Compose written material; work well under pressure; problem solve, organize and prioritize workload
Demonstrate good memory; pay close attention to detail
Able to distinguish colors as necessary; write, hear, read and speak sufficiently for general conversation in person and on the telephone
Identify and distinguish various sounds associated with workplace; see adequately to read computer screens and written documents necessary to the position
Preferred
Experience with Federal, State, and County eligibility regulations preferred
Company
Loma Linda University Health
Loma Linda University Health’s story is one of hope. Our people strongly believe in the work of physical, mental, and spiritual healing.
10001+ employees
H1B Sponsorship
Loma Linda University Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (3)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$9MKey Investors
California Institute for Regenerative Medicine
2025-11-04Grant· $9M
2021-04-05Acquired
Leadership Team
Angela Lalas, MBA, CPA,CGMA,FHFMA
Executive Vice President for Finance/CFO
Lyndon Edwards
Chief Operating Officer
Recent News
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