Customer Support Chat/Email Specialist jobs in United States
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Conservice · 13 hours ago

Customer Support Chat/Email Specialist

positionLogan, UT
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$15.30/hr - $15.30/hr

Conservice is a customer service company seeking a Customer Support Chat/Email Specialist. The role involves providing real-time support through chat and email, addressing customer inquiries and ensuring high-quality communication to resolve issues efficiently.

BillingPaymentsProcurement

Responsibilities

Address customer service emails
Maintain availability in chat software and answer incoming chat requests
Maintain high level of quality and customer service in all communication
Keep management updated on e-mail volume and specific complaints or issues
Communicate with clients and other departments as necessary
Assure quality control of outgoing email
Submit and follow up on personal EWOK submissions relating to emails and accounts
Take on additional assignments or projects as needed
Phone use:
+ Inconsistent (up to 5% of a workday)
+ Outbound calls to leasing offices as needed

Qualification

Chat software proficiencyEmail communication skillsCustomer service experienceTime managementProblem-solving skills

Required

Ability to manage customer service emails
Maintain availability in chat software and answer incoming chat requests
Maintain high level of quality and customer service in all communication
Keep management updated on e-mail volume and specific complaints or issues
Communicate with clients and other departments as necessary
Assure quality control of outgoing email
Submit and follow up on personal EWOK submissions relating to emails and accounts
Take on additional assignments or projects as needed
Ability to make outbound calls to leasing offices as needed

Company

Conservice

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Glassdoor3.7
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Conservice is the largest utility management and billing company in the United States.
dateFounded in 2000
location
Logan, Utah, USA
people-size1001-5000 employees
web-link
https://www.conservice.com

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Advent InternationalTA Associates
2025-12-22Acquired
2020-03-16Private Equity
2016-06-08Secondary Market

Leadership Team

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Doug Jentzsch
Vice President Marketing
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Liz Udy
Chief Revenue Officer
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Recent News

Private Equity Wire
TPG to take majority stake in utility management platform Conservice
2025-12-24
Morningstar.com
TPG to Acquire Majority Stake in Conservice
2025-12-23
PR Newswire
Onboard Launches Onboard One for SFR: A Fully Managed Internet Program Built for Institutional Portfolios
2025-07-22
Company data provided by crunchbase