The University of Tennessee at Chattanooga · 1 day ago
Device Management Technician, Information Technology
Chattanooga, TN
Full-time
Onsite
Entry Level
2+ years expThe University of Tennessee at Chattanooga is seeking a Device Management Technician to provide second line support for staff and faculty. The role involves troubleshooting technical issues, providing support for various devices, and ensuring adherence to information security policies.
Higher Education
Responsibilities
Troubleshoots technical issues for any university device to include faculty and staff devices, projectors, multimedia switches, control systems, document cameras, networking, desktop computers and software, to include operating systems, word processing, spreadsheets, and video capture and streaming
Sets up, modifies, and repairs university hardware and software
Provides emergency, first response support to technology-enhanced learning environments to troubleshoot problems in a timely fashion
Troubleshoots problems using scripts and checklists as guides and escalates when necessary
Contributes to the development of and adheres to Service Levels Agreements that determine the appropriate use and support of technology on campus
Documents all work in our ticketing system
Follows current university Information Security best practice policies and procedures
Provides best effort support of all technologies, including specialized or scientific equipment or instrumentation
Leverages imaging software to manage University computers across campus
Researches questions and/or problems and finds technical solutions
Develops, tests, and documents solutions to problems
Assists in the deployment of new images, software/hardware upgrades, and fixes
Provides routine first level support and coordination with vendor for warranty repairs/replacement
Assists in mentoring and orienting new employees and student workers
Performs quality assurance tests on newly installed learning technology equipment
Interfaces and serves as a resource for university IT support personnel outside of central IT
Advises, consults, and recommends technology for departmental purchases of equipment and software
May provide minimal on-the-spot training to clients
May lead small or special projects and/or assist with supervising personnel for initiatives
Assists with maintaining a clean, work environment
Attends Information Technology & Infrastructure staff meetings
Ensures work hours/time is logged and entered within payroll deadlines
Performs other duties as assigned/needed
Qualification
Required
Requires a high school diploma and two years of relevant IT technician/ IT customer service experience, or an equivalent combination of education, training, and experience
Preferred
Bachelor's degree in a related field
Prior higher education experience preferred
1 + year of Customer Service experience
1 + year of Technical (hands-on) hardware & software installation experience
Incident management application knowledge and experience preferred
Company
The University of Tennessee at Chattanooga
The University of Tennessee at Chattanooga is an engaged, metropolitan university committed to excellence in teaching, research, and service.
1001-5000 employees
H1B Sponsorship
The University of Tennessee at Chattanooga has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (143)
2024 (100)
2023 (100)
2022 (83)
2021 (77)
2020 (108)
Funding
Current Stage
Late StageLeadership Team
Tian Li
Chief Technology Officer for UTC’s Quantum Networking and Communication Initiative
Tony Parsley
Associate Vice Chancellor of IT & Associate CIO
Company data provided by crunchbase