Essent · 4 hours ago
Director, Closing Services
Coraopolis, PA
Full-time
Onsite
Mid, Senior Level
5+ years expEssent Group Ltd. is a Bermuda-based holding company serving the housing finance industry by offering various insurance and risk management products. The Director, Closing Services will provide strategic leadership to ensure operational efficiency, compliance, and process improvements within the closing services team.
ConsultingInsuranceRisk Management
Responsibilities
Provide strategic direction and leadership and oversee and optimize all aspects of the Closing Process
Conduct regular reviews and analyses of operational performance
Establish and monitor key performance indicators (KPIs) to track operational performance
Identify opportunities for process improvements and implement efficiency measures; develop and execute strategies to address any identified areas of improvement
Establish and nurture strong relationships with clients to understand their needs and expectations
Collaborate with sales and marketing teams to identify the opportunities for upselling and cross-selling based on client insights
Resolve escalated client issues and ensure timely and effective resolution
Work closely with other departments, including underwriting, legal, and sales, to ensure seamless coordination and communication
Collaborate with external partners, such as title agencies and vendors, to enhance overall operational efficiency
Develop and maintain operational policies and procedures to ensure compliance with industry regulations
Implement quality control measures to ensure accuracy and completeness of the curative and closing process
Recruit, train, and manage a high-performing team while fostering a collaborative and results-driven culture within the operations department
Perform other duties as assigned by management
Qualification
Required
Bachelor's degree or equivalent experience required; advanced degree a plus
5+ years of related experience in title insurance title closing, preferably in a financial services organization
5+ years of experience in progressively senior leadership roles
2+ years of experience administering escrow/closing procedures for real estate lending transactions
2+ years of experience with vendor selection, contract negotiation, and monitoring performance against expectations
Ability to balance team and individual responsibilities; while exhibiting objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives
Analytical and problem-solving skills with a customer service orientation
Demonstrated ability to respond promptly to customer needs; solicit customer feedback to improve service; responds to requests for service and assistance; meets commitments
Requires experience delivering exemplary customer service
Strong leadership capabilities with the ability to organize, build teams, influence, and develop others
Mathematical acumen to analyze complex equations
Business acumen, leadership, and data-driven decision-making skills
Excellent written and verbal communication skills
Ability to interact professionally with all levels within and outside the organization
Analytical and problem-solving skills with a customer service orientation
Demonstrated project management skills and experience
Ability to read and interpret documents such as title commitment, lender's instructions, purchase contracts and other related documents required to verify the lender's closing requirement have been met
Knowledge of standard concepts, practices, and procedures within the escrow/title industry field
Knowledge of related legal, regulatory, and compliance requirements
Knowledge of e-recording services and systems
National Title Agency experience
Proficiency in MS Office Suite
Benefits
Paid time off
Medical
Dental
Vision
401(k)
Disability benefits
Company
Essent
Essent is a forward-thinking provider of private mortgage insurance (MI) and title insurance through its subsidiaries Essent Guaranty, Inc.
501-1000 employees
H1B Sponsorship
Essent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (5)
2022 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$600M2010-07-13Private Equity· $100M
2009-05-27Private Equity· $500M
Leadership Team
George Jackson, MBA, CMT
CTO, VP of Information Technology, Business Systems Solutions
Amy Carder
Chief Compliance Officer
Recent News
Morningstar.com
2025-09-09
Company data provided by crunchbase