HealthEquity · 16 hours ago
COBRA Analyst I
United States
Full-time
Remote
Entry Level
$15.87/hr - $20.18/hr
1+ years expHealthEquity is dedicated to empowering healthcare consumers to save and improve their lives. The COBRA Analyst I position involves managing participant eligibility information and performing data entry tasks to ensure accurate records and support client inquiries regarding benefits eligibility.
Financial ServicesHealth CarePayments
Responsibilities
Gathers, compiles, sorts and verifies source documents to organize and streamline workflow. Verifies the accuracy of data before entering, following standard operating procedures
In a timely and effective manner, reads source documents and enters data in specific data fields using keyboards or scanners. This may include manually or electronically processing changes in enrollments or other benefits information for new and continuing clients as appropriate
Compares data with source documents in verification format to detect errors and correct them manually
Stores completed documents in the appropriate locations to ensure that information is intuitively and readily accessible by others
Communicates with clients and participants to answer questions or explain information. This may include reviewing files, records and other documents to obtain information for a response to requests regarding a benefit plan or personal participant account status/activity
Conducts work in a manner that is ethical by adhering to Company and department standards and policies and complying with applicable laws and regulations. Reports any suspected unethical, fraudulent, or unlawful acts or practices to the appropriate authorities. Maintains confidentiality of information for which this position is privy
On a daily and ongoing basis, receives and responds to telephone, fax or email inquiries from carriers, clients and/or participants regarding status of benefits eligibility and/or account status and activity. Determines eligibility based on client specific rules and data contained in participant records and provides information as appropriate
Assists in resolving issues for clients. This may include performing research on client/participant issues that are moderately complex in nature. This may also entail interacting with customer service and account management teams to resolve eligibility issues
Upon issue resolution, enters or changes data in the system to reflect current and correct information. Additionally, follows up with clients, participants or carriers to relay information and provide resolution within established time frames. Promotes positive client relationships
Reports eligibility status (active or termination) to carriers on a weekly, monthly, daily or urgent basis for applicable clients
Logs and records information about client/participant/carrier interactions by inputting information into Company systems and updating information in a timely and accurate manner
Qualification
Required
High school diploma or equivalent required
A basic understanding of computer knowledge, as required for data entry, is required
A general understanding and knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other basic office procedures and terminology is required
Must have the ability to handle multiple tasks in a timely and effective manner in a fast-paced environment
Candidates should possess good organization skills and have good attention to detail
Candidates must be able to demonstrate ownership for issues pertaining to customer service questions, researching and providing solutions rather than escalating problems that can be resolved at the first point of contact
Good communications and interpersonal skills are required to interact positively with all levels of the organization and external contacts as described
The ability to remain customer service focused during situations in which customers may be notably frustrated
The ability to work extra hours as necessary during open enrollment periods and for special projects is required
Preferred
1-2 years of clerical and administrative experience preferred
Good knowledge and understanding of flexible spending account (FSA) benefits, health saving accounts, COBRA and commuter benefits is preferred
Benefits
Medical, dental, and vision
HSA contribution and match
Dependent care FSA match
Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year
Paid parental leave
401(k) match
Personal and healthcare financial literacy programs
Ongoing education & tuition assistance
Gym and fitness reimbursement
Wellness program incentives
Company
HealthEquity
HealthEquity connects health and wealth by administering Health Savings Accounts (HSAs) and other consumer-directed benefits.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$12.5M2014-07-31IPO
2011-09-09Private Equity· $12.5M
Leadership Team
Scott Cutler
President and CEO
James Lucania
Chief Financial Officer
Recent News
2025-12-18
2025-12-04
2025-12-04
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