Marcura · 10 hours ago
Client Services Specialist
Atlanta, GA
Full-time
Hybrid
Entry, Mid Level
2+ years expBrightwell is a fintech company providing end-to-end payment solutions for global workers and cruise line partners. They are seeking a Client Services Specialist to act as the primary contact for established clients, resolve concerns, and maintain exceptional client relationships.
Information TechnologyMarine TransportationShipping
Responsibilities
Handle the resolution of client needs via email or phone communication
Serve as an escalation point and liaison between Brightwell account holders and Account Manager for product, production, and other miscellaneous issues
Develop positive client relationships and strong relationships within the integrated team
Participate in status meetings with clients and stakeholders to discuss ongoing enhancements or issues
Learn and optimize the client payroll operations process to support the payroll of our client's employees
Analyze outstanding issues and/or trends to troubleshoot problems and avoid recurrence
Communicate new product features and initiatives to the client
Acknowledge each client's business plans and goals related to product directions and service requirements when troubleshooting or problem solving
Critically analyze the development of new work in order to prepare for clients' feedback or technical roadblocks
Take on other duties, as assigned
Qualification
Required
2+ year of client account management or client facing experience
2+ year of experience supporting user-facing software
Experience in Microsoft Office (including PowerPoint, Outlook, and Excel)
Excellent analytical and problem-solving skills
Excellent written and oral communication abilities
High level of attention to detail
Outstanding customer service skills
Preferred
Visa and/or MasterCard regulation knowledge
Banking or financial services experience
Knowledge of international wire transfers
Debit, credit, or prepaid card experience
Benefits
Medical, dental, vision, disability insurance
401k
Flexible spending accounts
Parental leave
Paid vacation
Snacks
Ping-Pong table
Company events (happy hours, lunches with our leadership teams, outings to sports events, etc.)
Company
Marcura
Marcura has developed 8 innovative software solutions and platforms that digitally transform our part of the massive maritime market.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Marlin Equity Partners
2022-03-14Private Equity
Leadership Team
Christian Siemers Haunso
Founder & Chairman Emeritus
Recent News
Company data provided by crunchbase