MedVet · 14 hours ago
Service Desk Manager
Worthington, OH
Full-time
Onsite
Mid, Senior LevelMedVet is a veterinarian-owned network of emergency and specialty hospitals for pets, dedicated to enhancing the lives of pets and their families. They are seeking a Service Desk Manager to lead the IT Service Desk team, ensuring reliable support and effective communication across the organization.
Emergency MedicineHealth CareMedicalVeterinary
Responsibilities
Lead daily Service Desk operations, ensuring support requests are handled consistently and efficiently
Manage Tier 1 and Tier 2 Service Desk teams, providing clear direction and expectations
Ensure all IT support requests follow established intake, escalation, ownership, and closure processes
Maintain clear handoffs and escalation between Tier 1, Tier 2, and other IT teams
Build and maintain productive relationships with local hospital dyads and operations leaders
Serve as a consistent point of connection between the Service Desk and hospital teams to ensure issues are understood in operational context
Monitor workload, backlog, and priorities to maintain service continuity
Act as an escalation point for recurring or complex service issues
Partner with other IT leaders to support projects and changes that impact caregivers and hospital operations
Participate in manager on-call rotation to support after-hours leadership needs
Ensure documentation and ticket records are accurate and complete
Identify recurring issues and opportunities to improve service consistency
Qualification
Required
Experienced leader of IT Service Desk or Service Delivery teams
Comfortable providing structure, direction, and follow-through in a fast-paced environment
Able to engage effectively with clinical and operational leaders outside of IT
Able to balance service quality, urgency, and team sustainability
Clear and confident communicator with both technical teams and non-technical caregivers
Organized, detail-oriented, and able to manage competing priorities
Collaborative partner who values consistency and accountability
Benefits
Comprehensive Health, Vision, and Dental benefits
HSA, FSA, and Dependent Care FSA options
401(k) with employer match
Short-term and long-term disability options
Life and AD&D insurance
Paid Time Off (PTO)
Employee Pet Discounts
Company
MedVet
MedVet is a veterinary company that offers cardiology, critical care, and emergency medical services.
Founded in 1988
1001-5000 employees
H1B Sponsorship
MedVet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
$90.02MKey Investors
Leonard Green & PartnersOak Hill Advisors
2025-04-14Private Equity· $2.4M
2024-06-25Private Equity
2024-06-25Debt Financing
Leadership Team
ERIC R. SCHERTEL
Executive Chairman
Recent News
2025-12-08
MedVet Associates, Ltd.
2025-11-18
MedVet Associates, Ltd.
2025-11-03
Company data provided by crunchbase