One Workplace · 6 hours ago
Client Experience Associate
San Francisco, CA
Full-time
Hybrid
Entry Level
$37.75/hr - $43/hr
1+ years expOne Workplace is dedicated to redefining the contract furniture experience by providing innovative solutions that enhance clients' spaces and brands. The Client Experience Associate plays a crucial role in supporting the Customer Experience Manager by assisting with pre and post-sales functions, ensuring effective communication and project management for successful client engagement.
ConstructionInterior DesignProject Management
Responsibilities
Learn and gain expertise in utilizing templates to further the furniture process by: attending sales calls with CEM, co-create schedules, budget development, foster relationships with reps, methods of project management, and correspondence with key members of the team (designers, clients, contractors, etc)
Take initiative and assist CEM with product research, pricing and lead-time information. Attend pre-project sales calls as determined by the team
Illustrate proficiency using our ordering system by creating sales quotes and convert to sales orders
Ensure accuracy of sales orders by reviewing, verifying and processing vendor acknowledgements, verifying cost and delivery dates
Maintain organized files and current status reports beginning with setting up customer information to the close out of a project
Inform internal team and external customers of order status by preparing necessary tracking reports and communicating updates on a regular basis
Coordinate receipt, delivery and installation of product and services
Represent team during major installation projects and provide project management as dictated by CEM and team needs
Develop/enhance relationships with existing customers by assisting CEM with sales calls. Responsible for responses/correspondence to existing, on-going customer relationships, needs and requests. Provide product solution options and answers to customer questions and issues by researching and taking appropriate action in a timely manner (with oversight/direction from CEM)
Assist CEM during the pre-project phase with the preparation and execution of bid requests
Qualification
Required
Bachelor of Arts degree (B.A.) or equivalent from a four-year college; or at least one year related experience or training; or equivalent combination of education and experience
Product knowledge
Excellent customer service skills
Professional oral and written communication skills
Strong organizational and time management skills
Basic math skills
Attention to detail
Self-motivation
Resourcefulness
Ability to function in team environment
Positive and professional attitude
Preferred
Knowledge of internal ordering systems desired
Benefits
15 days of PTO
8 Paid holidays
Medical/Dental/Vision Insurance
401k + Employer Match
Paid Parental Leave
Wellness App with reimbursement of up to $500/year
Profit Sharing
Company
One Workplace
One Workplace is a workplace solutions company that offers office design, furniture, and technology services for modern workspaces.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mona Heffernan
CFO
Christopher M. Good
Chief Creative Officer (CCO)
Recent News
2025-08-05
Company data provided by crunchbase