Surgery Partners, Inc · 1 day ago
Patient Registration - Business Office Clerk (Part Time)
San Antonio, TX
Part-time
Onsite
Entry Level
1+ years expSurgery Partners, Inc is a healthcare organization seeking a Business Office Clerk to manage patient registration and assist with revenue cycle processes. The role involves ensuring accurate patient information entry, handling admissions, and maintaining compliance with regulatory standards while providing excellent customer service.
Health CareHospitalMedicalMedical DeviceWellness
Responsibilities
Assigned tasks to be completed accurately, and within specified timelines
Assures Annual competency education is up to date and completed prior to deadlines
Participates in regular departmental staff meetings and facility-wide meetings
Always on time for work and attendance is within company policy guidelines
Willingness to assist in orientation of new staff and ensuring a high level of employee satisfaction and retention
Performance self-evaluations to be completed and returned before scheduled date for annual performance review
Performs and conducts self in a professional and appropriate manner in all situations
Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts
Demonstrates the ability to participate in and/or implement team decisions
Accepts and implements change in a positive and professional manner
Performs registration processing for various system patient types including but not limited to outpatient clinic, outpatient surgery, observation, in-patient, emergency, and direct admissions/transfers. Informs management of all extraordinary situations involving medical and clinical staff, visitors, patients, or other departments. Communicates with other hospital departments to facilitate excellent patient care
Confirms demographic information with the patient during interview and ensures all patients demographic information is entered accurately into the facility EHR database. Updates patient records by direct data input. Performs bedside registration to complete needed demographic information when required
Obtains insurance information and enters insurance information into the EHR
Assigns a financial class based on information obtained. Completes all required information is obtained to complete proper verification. Screens patients for funding upon preadmission and arrival
Generates and distributes all necessary forms relating to patient admissions and registration, including but not limited to: Consent for Treatment, Patient Rights and Responsibility, Notice of Physician Ownership, WC Accident/Injury forms (OJI), Medicare Secondary Questionnaire, Advanced Beneficiary Notices (ABN), Medicare Important Message (CMS), Third Party Liability (TPL) forms, Notice of Patient Privacy (NPP), Financial Responsibility/Estimate forms, patient handbook, and other needed medical forms. Secures necessary signatures and obtains copies of all insurance cards
Utilizes electronic signature platforms for forms to be completed by the patient/guarantor for signature
Properly identifies/generates patient medical record number, in order to, reduce potential medical risk and/or duplication. Obtains patient identification for reference and retention
Advises patient or patient’s guarantor of charges incurred and the need for payment at the time of arrival and/or dismissal. Collects indicated amounts from patient or patient’s guarantor and properly batches and posts in payment posting system. Secures deposits and corresponding paperwork as stipulated by department policies. Documents notes on non-payment when encountered
Gives patients detailed instructions and/or directions to other pertinent clinical areas. Assists with customer service issues and handles intake phone calls. Escorts patients/visitors to clinical areas (using wheelchairs if necessary)
Processes admissions by assigning patients to a bed/location provided by inpatient unit. Interprets physician orders, ensuring proper order status, and that documentation requirements are met and completed
Maintains scanned copies of all pertinent registration documentation within the EHR
Consistently uses facility approved translation system for proper patient communication when a translator is required. Documenting translation validation appropriately
Understands how to process patients during system outages “Downtime”
Performs other duties as assigned
Demonstrates competence to perform assigned and general customer assistance responsibilities in a manner that meets the age-specific and developmental needs of customers encountered
Develops and maintains a culture of service in department, connecting organizational values to actions
Utilizes every opportunity to improve the patient's understanding of financial responsibility
Assures the department provides a high level of Patient Satisfaction through interactions, discussions, and recognition of team members
Assures a high level of Physician Satisfaction with responsible departments, models interactions with physicians to managers and staff, and participates in development and implementation of action plan as needed for improvement
Effectively accesses SP Service area resources and implements recommendations
Assures that business office systems are in place to maintain compliance with State, Federal, and accreditation standards
Complies with departmental policies and procedures to meet regulatory and community standards
Ensures accurate and complete registration processing and works to maintain departmental quality goals
Collection of deductible, co-pays, co-insurance and other amounts as indicted on estimated insurance benefits worksheet
Maintains workflow of registration processing and communicates issues to management when required action is needed
Provides prompt and professional phone courtesy while answering phone calls
Prompt and accurate payment posting when performing daily collections. Paying close attention to detail to eliminate errors
Complies with month-end tasks in patient accounting software as required
Manages collection activities to maximize revenue to assure budgeted EBITDA results are achieved
Ensures registration processing accuracy meets department goals in order to promote timely and accurate billing
Account management is performed according to SP benchmarks and guidelines
Actively participates in achieving the monthly collection goals. Communicates with patients as necessary to discuss financial responsibility
Participates in reducing cost of office supply usage resulting in cost effective operations of areas of responsibility
Participates in the fiscal management initiatives for the facility as directed by leadership in accordance with SP benchmarks
Ensures effectiveness of internal controls through following all general accountability principles
Overtime is justified and approved in advance
Manage work process to maintain high quality standards on increasing case volume
Utilize all available automation tools. Introduce new or improved tools when applicable
Provide excellent customer service to all internal and external customers
Accepts change as an opportunity for growth, learning and development. Adapts to changing procedures and goals in a cooperative and positive manner
Willingness to participate in goal-setting and educational activities for own growth and advancements
Qualification
Required
Demonstrates eligibility for employment in the U.S
High School graduate or equivalent
Minimum of one year of experience in business office activities within a healthcare environment
Ability to relate and work effectively with others
Demonstrated verbal and written communications in English for contacting payors, patients, and co-workers
Demonstrated computers skills in utilizing work processing, integrated database, and understanding of mathematical calculations and medical terminology
Ability to use office machines (copiers, faxes, and scanners), and telephone systems
Proficiency using and knowledge of Microsoft Office, computers, patient accounting systems and Microsoft Excel
Ability to type 20 WPM
Preferred
Prior cash handling/collection experience is preferred
Company
Surgery Partners, Inc
Surgery Partners is a leading operator of surgical facilities and ancillary services with more than 180 locations nationwide.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.57BKey Investors
Bain Capital Private Equity
2025-12-11Post Ipo Debt· $425M
2024-03-26Post Ipo Debt· $800M
2022-11-21Post Ipo Equity· $800M
Leadership Team
Kevin Hockenson
Group Chief Executive Officer
Nigel Musgrove
Chief Technology Officer
Recent News
2025-12-12
2025-12-11
2025-12-09
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