State Employees Credit Union of New Mexico · 12 hours ago
Member Service Concierge
1611 Calle Lorca, Santa Fe, NM 87505, USA
Full-time
Onsite
New Grad, Entry Level
$16.58/hr - $20.72/hrState Employees Credit Union of New Mexico is committed to excellence in member services, and they are seeking a Member Service Concierge. This role involves greeting members, directing calls, and assisting with various inquiries related to account services and banking operations.
Financial ServicesHealth Care
Responsibilities
Greet members and answer telephone; refer members to the appropriate staff
Perform other functions for various departments as required
Maintain pamphlet/information racks in the lobby, and forms in the drive thru
Receive, separate and distribute mail
Sort out manifest bags-this mail comes from the branches
Assist members with basic new account information
Assist the Call Center with basic daily calls (Overload)
Assist Member Service with stop payments and wires
Assist members with Bill Pay inquiries/resolve issues
Assist with debit card issues, problem solving, instant issues, and disputes
Assist members with Mobile Banking questions, inquiries, and trouble shooting
Set up members for online banking, reset passwords, reset security questions, and printing e-statements
Print counter checks, order checks, and order debit cards for members as needed
Order supplies for reception area
Serve as a back-up to the teller line
Performs all other assigned duties
Qualification
Required
Excellent verbal and written communication skills are necessary
Must have knowledge of office machines and equipment and be able to type
Patience, tact, enthusiasm and positive attitude toward the members and general public
Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate)
Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to: Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace
Adheres to policy on Drug Free Workplace
Complies with company policies and procedures and local, state and federal regulations
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times
Must be able to access and navigate each department at the organization's facilities
Benefits
Competitive Salary (DOE)
Sick and Vacation leave, paid trainings, 11 paid holidays, including Birthday PTO!
Medical, Dental, Vision for employees and their families
401(K) with employer-matching
Life and Disability Insurance
Flexible Spending Accounts (FSAs)
Company
State Employees Credit Union of New Mexico
State Employees Credit Union has been providing exceptional care to our members since 1958.
Founded in 1958
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andy Ramos
President/CEO
Lindsay Jones
Executive Vice President/Chief Operations Officer
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