University of St. Thomas · 6 hours ago
Technical Support Partner
St. Paul, MN, US
Full-time
Hybrid
Mid, Senior Level
$58K/yr - $73K/yr
5+ years expThe University of St. Thomas is seeking a Technical Support Engineer within their Innovation Technology Services department. This role serves as a liaison between IT Services and university departments, responsible for developing support frameworks, documenting systems, and providing on-site technical support.
AlumniEducationHigher EducationUniversities
Responsibilities
Create and sustain formal agreements between ITS and departments defining support roles, escalation paths, vendor expectations, and lifecycle management procedures
Meet with department stakeholders annually to review and update agreements to ensure continued alignment with ITS support processes
Collaborate with departments to identify and document all non-enterprise and departmental-owned systems
Record system purpose, scope, and business function
Develop and publish knowledge base articles describing system functionality and support channels
Collect and validate technical and operational metadata for all departmental systems
Enter and maintain data within the ITS system inventory database
Perform regular audits to ensure accuracy and completeness
Evaluate new technology requests to determine system ownership, support requirements, and ITS impacts
Draft preliminary support agreements prior to procurement
Advise departments on supportability and integration with the ITS environment
Participate as a stakeholder representing ITS in project planning and implementation
Document support agreements, lifecycle plans, and knowledge resources before systems go live. Ensure that vendor agreements, escalation plans, and support responsibilities are understood by the department
Ensure all information is entered into the knowledge base and inventory prior to deployment
Act as the on-site ITS contact for departmental systems
Coordinate and assist with vendor installation, maintenance, and troubleshooting activities
Verify system integration and performance within the campus environment
Identify and bring unmanaged or unsupported technologies under documented governance
Promote transparency between ITS and departments regarding system responsibilities
Reduce operational risk through proactive documentation and consistent support alignment
Qualification
Required
Bachelor's degree
Five years of experience working in technology support
Benefits
Tuition Remission for employees, spouses, and dependents
Generous Retirement Contributions to support your future
Comprehensive Health Coverage including medical, dental, and vision
Fully Paid Insurance: disability, life, and AD&D
Paid Parental Leave to support growing families
Company
University of St. Thomas
Located in the Twin Cities of Minnesota (USA), the University of St.
1001-5000 employees
H1B Sponsorship
University of St. Thomas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (12)
2023 (13)
2022 (16)
2021 (7)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$5.03MKey Investors
Minnesota Department of Public SafetyOtto Bremer Trust
2025-10-23Grant· $5M
2022-08-11Grant· $0.03M
Leadership Team
Audra Nuru
Endowed Chair of Social Sciences
Trent Brager
Business Intelligence Analyst
Recent News
Star Tribune
2025-10-25
2025-10-25
Company data provided by crunchbase