Entourage Yearbooks · 1 day ago
Assistant Yearbook Account Manager
United States
Full-time
Remote
New Grad, Entry Level
$21/hr - $23/hrEntourage Yearbooks is a technology-based yearbook publishing company that works with a diverse range of clients. They are seeking an Assistant Yearbook Account Manager to support senior customer account managers, create exceptional customer experiences, and assist with training new team members.
EdTechEducationEvents
Responsibilities
Directly support a senior customer account managers
Create exceptional customer experience by actively listening, addressing the customer's wants and needs, and overcoming objections
Work with the CET training team to train and support incoming CET team members
Handle customer complaints and problems with the utmost level of professionalism and respectfulness, and escalate if needed
Follow all company policies while assessing and tending to customer's needs
Attend and actively participate in training sessions and meetings
Answer a high volume of incoming troubleshooting calls
Solve Tier I Technical Issues
Follow up with clients to ensure their needs are being met and deadlines adhered to
Communicate effectively with various contacts including advisors, parents, executive management, and internal departments
Conduct research and investigate customer orders to provide updates regarding shipping status, refunds, or cancellations
Identify errors and notify appropriate management to facilitate corrective action and assist in identifying trends
Complete data entry in associated software systems and utilize good documentation practices to create and maintain accurate and complete electronic records
Maintain knowledge and proficiency in collaborative applications used in office including Microsoft Office and Google Applications
Respond to, document and resolve customer support requests in the ticket queue
Interact seamlessly in a cross functional team environment
Completion of all required company training and certifications within a timely manner
Adhere to policies in the Employee Handbook and maintain a professional, respectful working relationship within the company
And other duties as deemed by Supervisor
Qualification
Required
Excellent organizational skills and the ability to adhere to strict deadlines
Excellent interpersonal and communication skills, with the ability to comfortably speak with customers and answer their questions on the spot
Proficiency in communicating effectively with customers via email
Knowledge of Adobe Acrobat, with the ability to quickly learn new software specifically tailored for yearbooks
Familiarity with both PC and Mac platforms is a plus
Knowledge of Microsoft Office and Google Docs
Ability to multitask in a fast-paced environment
A strong eye for detail and refinement
Ability to work well with a team, take initiative, and follow directions
Comfort with working with different types of software and learning new software
Company
Entourage Yearbooks
Yearbook publishing company, serving schools and organizations all over the world! Remember Everything.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.25MKey Investors
Commission on Science, Innovation and Technology
2024-11-07Grant· $0.25M
Leadership Team
E
Edward Jo
COO
Recent News
Company data provided by crunchbase