NEOGOV · 3 hours ago
Computer Technician I/II
Lansing, MI
Full-time
Onsite
Entry, Mid Level
$53K/yr - $56K/yr
1+ years expNEOGOV is a company under Ingham County that focuses on innovation and technology. The role of Computer Technician I/II involves ensuring the operation and availability of the county's networked computers and peripheral devices, while providing customer service to various county departments.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Troubleshoot, repair, install and maintain PC related hardware on the County's network
Organizes and prioritizes requests for service and on an as-needed basis works with vendor to resolve hardware and software problems
Visits departments throughout the County to trouble-shoot, repair, and maintain data equipment problems, including workstations, portable/laptop computers, scanners, monitors, printers, telephones, faxes, modems, and other peripherals
Determines the need to contract out repair work
Tracks inventory by staff member and workstation and ensures this information is updated and accurate in the county's call tracking system
Assists in developing specifications and recommends computer related purchases to management
Coordinates work orders for the installation of new equipment and recycles old equipment
Ensures all necessary software and data is migrated and network connectivity is established
Ensures the accurate and complete logging of required information into the IT call tracking system
Adheres to county and IT policies and procedures
Provides software support on county approved applications and operating systems
Assists with special projects as needed
When necessary, escalates problems to management or the appropriate secondary level of support resource for resolution
Performs other duties as assigned
Must adhere to departmental standards in regard to confidentiality and other privacy issues
Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community
Good knowledge of internet security and data privacy principles
Qualification
Required
Associate's degree in Computer Science or equivalent technical institution certificate
1 – 3 years of Information Systems work experience providing end-user technical assistance for Grade 1
3 – 5 years of Information Systems work experience providing end-user technical assistance for Grade 2
Possession of a valid Michigan Driver's License
Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions
Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community
Good knowledge of internet security and data privacy principles
Preferred
A+ certification
MCSA certification
Prior successful Project Management experience
Ability to work with minimal supervision
Ability to work with all departmental resources
Ability to serve as a mentor to Grade 1 Computer Technicians
Benefits
This position is benefited and is subject to the UAW GROUP CBA.
Ingham County offers a wide range of benefits to support you in your career.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase