Farm Bureau Insurance of Michigan · 9 hours ago
Claims Operations Analyst
Lansing, MI
Full-time
Onsite
Senior Level
5+ years expFarm Bureau Insurance of Michigan is seeking a Claims Operations Analyst to serve as an expert for the Claims Division focused on claims systems, processes, file quality, and training. The role involves representing Claims on projects, developing training materials, and monitoring vendor performance to ensure quality and consistency in operations.
Auto InsuranceCommercial InsuranceFinancial ServicesHealth InsuranceInsuranceLife InsuranceProperty Insurance
Responsibilities
Act as a resource for work relating to the implementation of any claims program or process
Implement standards for production, productivity, quality, and customer-experience
Identify and resolve problems
Determine system improvements and implement change
Develop engaging and informative training materials, online courses, videos, and job-aids
Assist with content development and maintenance by collaborating with teammates and content area experts to ensure training material is current and accurate
Monitor updates to policies and systems and recognize when updates need to be made to training materials
Analyze performance and training challenges to determine business goals, gaps between desired and actual results, and implement improvement methods
Act as an organizational change management champion for the Claims division, with an emphasis on training, adaptation and accountability
Qualification
Required
Bachelor's degree in accounting, finance, insurance or other related major required, or equivalent experience may be considered
An AIC or CPCU or other insurance designation earned or pursuing required
Five years Insurance Claims experience required
Computer usage and proven skills in Microsoft Office required
Proven knowledge of claims procedures, audit processes, insurance policy coverages and legal defense
Effective writing, keyboarding, telephone and analytical skills required
Must have excellent communication, customer service and strong leadership skills, and ability to deal with people of all levels in all divisions
Must have access to high-speed Internet at home
Must possess a valid driver license with an acceptable driving record
Preferred
Teaching skill for claims technical training preferred
Benefits
Medical
Dental
Vision
401K
Company
Farm Bureau Insurance of Michigan
At Farm Bureau Insurance we’re dedicated to serving Michigan - and only Michigan.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Donald Simon
Chief Executive Officer
Company data provided by crunchbase