YMCA of the USA · 15 hours ago
Program Manager of Afterschool: Brace YMCA
Charlotte, NC
Full-time
Onsite
Mid Level
3+ years expYMCA of the USA is seeking a Program Manager to lead their outdoor-centered Afterschool Program. This role involves providing leadership and oversight for program areas, ensuring alignment with the YMCA’s mission while managing budgets and fostering community relationships.
Career PlanningCommunities
Responsibilities
Lead planning, execution, and evaluation of assigned program areas to ensure quality, innovation, and alignment with YMCA goals
Manage program budgets up to $1M, ensuring fiscal accountability and achievement of revenue and expense targets
Hire, train, supervise, and evaluate front-line supervisors and staff to deliver high-quality member and participant experiences
Monitor program performance metrics (e.g., participation, revenue, retention) and adjust strategies as needed
Develop and implement program enhancements based on participant needs, feedback, and industry best practices
Foster strong relationships with members, participants, families, and community partners to support engagement and growth
Ensure consistent application of YMCA policies, procedures, and safety standards across assigned programs
Collaborate with cross-functional teams to support branch and association-wide initiatives
Resolve escalated participant or parent issues with professionalism and service recovery strategies
Qualification
Required
Minimum 3 years of program management or supervisory experience in a related field
Demonstrated success in budget management and fiscal accountability
Experience hiring, supervising, and developing staff teams
Strong skills in program development, innovation, and evaluation
Ability to analyze data and apply insights to improve performance
Strong interpersonal, communication, and conflict-resolution skills
Demonstrated ability to build and maintain community and member relationships
Experience working in a fast-paced, multi-program environment
Commitment to the mission, values, and standards of the YMCA
All YMCA team members are expected to maintain a current and active status for all safety, risk, and programming certifications defined by the YMCA of Greater Charlotte
Preferred
Bachelor's degree in recreation, education, business, or related field preferred
Company
YMCA of the USA
YMCA of the USA is the national resource office for the nation's YMCAs. Located in Chicago, IL, YMCA of the USA exists to serve YMCAs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Suzanne McCormick
President & CEO
Recent News
First Five Years Fund
2025-09-19
2025-03-30
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