Sierra Central Credit Union · 1 day ago
Operations Manager
Redding,CA,US
Full-time
Onsite
Mid, Senior Level
$70K/yr - $86K/yr
5+ years expSierra Central Credit Union is seeking an Operations Manager to work alongside the Branch Vice President in achieving production goals and ensuring compliance with policies. The role involves supervising branch employees, maintaining operational integrity, and providing high-quality member service.
BankingCredit CardsFinancial Services
Responsibilities
Perform all regular operational and platform duties as needed to ensure members always receive quality member service. This includes, but is not limited to, members’ transactions normally conducted at a teller window, accepting and processing all types of loan applications, compiling loan packages, opening new accounts, and handling member transactions, inquiries and complaints
Responsible for branch cash limit adherence and maintaining branch cash supply to adequately meet member service demands. Assign cash and transaction limits for branch staff and monitor for adherence
Must participate in activities as assigned by the Branch Vice President to achieve branch sales goals, which include telemarketing, in-branch promotions, cross-selling and up-selling
Must meet or exceed individual assigned goals
Document and maintain on-going performance records. Provide ongoing performance feedback; including annual evaluations, recognition of positive performance, coaching sessions and disciplinary action as applicable
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsible for the overall operational integrity of the branch
Responsible for daily processing and balancing of all negotiable items and machines; such as checks received, checks issued, cash drawers, and ATM machines
Research and resolve member inquiries and/or complaints in a timely manner
Maintain records to verify posting and balancing accuracy
Ensure that platform staff is trained in teller and back-office duties and provides assistance in these areas as member service needs dictate
Assist subordinates in locating and reconciling posting errors
Administer an ongoing cross-training process to provide back up for all branch functions
Work within the assigned FTE allowance, develop schedules to adequately meet member service demands
Assign duties and examine work for exactness, neatness, and conformance to policies and procedures
Study and standardize procedures to improve efficiency of subordinates
Obtain level of knowledge and understanding of procedures/processes to supervise and coach others in all areas of branch operations
Provide on-going training to all branch employees in required practices and procedures, including hold-up and robbery, regulatory compliance (i.e. Regulation CC) and credit union philosophy
Must maintain current knowledge in all previously completed training classes and courses and must attend all new training as developed and implemented
Must be able to travel to other locations to attend training classes and work at other branches on short notice as business needs dictate
Promote and maintain a positive and productive work environment. Resolve grievances promptly
Must work well under pressure, meeting multiple and sometimes conflicting deadlines
Must at all times, demonstrate cooperative behavior with colleagues and supervisors
Other duties as required
Qualification
Required
Ability to write routine reports and correspondence and ability to speak effectively to members and employees
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to perform advanced input/output functions on the credit union computer systems that relate to account and general ledger postings
High School diploma or equivalent
Five years credit union/financial institution experience with strong foundation in cash handling and branch processes preferred
High knowledge of basic computer functions and programs
Advanced knowledge of Office programs required
Strong organizational and leadership skills are required
Successful completion of required training courses as specified by the Talent Development Center
Required training courses must be completed within the 6-month period if employee is not promoted within the company
Continuous standing or sitting for up to 8 hours per day
Reach across the teller station counter to comfortably count out/hand cash to members
Must be able to lift up to 25 pounds
Intermittent walking, squatting and bending
Benefits
Medical, Dental & Vision Insurance options
Voluntary Lines including hospital indemnity, accident, and critical illness policies
Company Paid HRA (with enrollment in certain health plans)
Company Paid Basic Term Life Insurance
Company Paid Long-Term Disability Insurance for Full-Time Employees
Company Paid Telehealth Services Membership (Teladoc)
Company Paid Employee Assistance Program (EAP)
401(k) Retirement Plan
Flexible Spending Accounts
Paid Time Off
Travel Expense Reimbursement
Company
Sierra Central Credit Union
Sierra Central Credit Union is a credit union company that offers online banking, mobile wallet, and loan services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ronald Sweeney
President and CEO
Ernie Martin
SVP Chief Lending Officer
Recent News
2025-10-28
American Banker
2023-12-25
Company data provided by crunchbase