Alameda Electrical Distributors · 14 hours ago
Customer Support Solutions Representative
Sparks, NV
Full-time
Onsite
Mid Level
$75K/yr - $86K/yr
3+ years expAlameda Electrical Distributors is one of the fastest-growing independent distributors in Northern California, seeking a Customer Support Specialist to enhance their customer service team. The role involves serving as the primary contact for customers, providing support and establishing strong relationships while ensuring customer satisfaction.
ElectronicsIndustrialWholesale
Responsibilities
Make in-person calls to fulfill provided services and inspection (e.g., Safety kit replenishment, refill VMI vending machines, etc.)
Pick up and drop off marketing materials, product, rental tools, and tools for repair
Establish and maintain daily relationships with customers within assigned territory
Provide consistency within customer accounts; providing company, product, and service information
Identify and solicit opportunities; communicating customer needs and opportunities to appropriate channel (regional, safety or fastening specialist, repair, etc); and following up to ensure customer satisfaction
Communicate customer feedback and opportunities to the Strategic Account Manager (SAM), and follow up to ensure customer satisfaction
Identify sources of competitive service and activity with respect to new products, promotions, and pricing activities in key accounts
Maintain a working knowledge of products and services offered (e.g., Rentals, Repair, VMI Services, and web services)
Ensures outstanding customer service based on needs and expectations; apply product knowledge to consult customers on their complex needs
Participate and provide feedback for future sales planning processes per territory and region
Qualification
Required
High school diploma or equivalent
3+ years of experience in sales, preferably within the tool/STAFDA industry
Thorough working knowledge of the construction industry
Demonstrated ability to communicate effectively at all levels with employees, customers, suppliers, and other individuals
Aptitude for quantitative reasoning and analysis
Must be able to lift 50 pounds
Must be able to pass company background, including motor vehicle records check; must possess valid Class C license
Preferred
some post-secondary education
Benefits
Quarterly Bonus Opportunities
Comprehensive Benefits: Medical, Dental, and Free Vision Insurance
401(k) with Employer Match
Company-Paid Life, AD&D, and LTD Insurance
Paid Holidays and Generous PTO
Employee Wellness Programs
Career Development & Training Opportunities
Company
Alameda Electrical Distributors
Alameda Electrical Distributors is a retailer of electrical apparatus, wiring supplies, equipment and service tools.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase