NC State College of Engineering · 22 hours ago
Technology Support Analyst
Raleigh, NC
Full-time
Hybrid
Entry Level
$50K/yr - $55K/yr
1+ years expNC State College of Engineering is seeking a Technology Support Analyst to provide front-line technical assistance and customer service as part of the Service Desk team. The role involves effective communication with clients to resolve support needs, managing support incidents, and troubleshooting various technical issues.
Higher Education
Responsibilities
Communicating effectively with clients of varying technical backgrounds to assess and resolve support needs
Prioritizing and managing support incidents, tasks, and projects in alignment with Standard Operating Procedures
Providing Tier 1 onsite support at the assigned location and assisting with remote support for all campus sites
Troubleshooting network, hardware, software, and audiovisual issues and independently resolving problems using available resources
Configuring and maintaining endpoints, security settings, and software via Active Directory, Group Policies, Microsoft Endpoint Configuration Manager, and Jamf
Supporting computer lab technology, including desktops, printers, and peripherals
Participating in client-facing and technical improvement projects as a project manager or team member
Maintaining accurate documentation in ServiceNow, Google Workspace, and Knowledge Base systems
Assisting in training and mentoring Tier 1 staff and Student Technicians
Other duties as assigned
Qualification
Required
Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience
All degrees must be received from appropriately accredited institutions
Valid NC Driver's License required
Preferred
Experience with endpoint management tools, including Microsoft Endpoint Configuration Manager (SCCM) and Jamf, for software deployment, device configuration, policy management, and creating queries or reports
Proficiency in Linux system configuration and troubleshooting (e.g., Ubuntu, RHEL)
Demonstrated skill in Incident Management, preferably using ServiceNow or a comparable ITSM platform
Experience applying project management practices to plan, track, and execute technical or client-facing projects
Experience training, mentoring, or supporting team members in technical processes or tools
Benefits
Medical, Dental, and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
Childcare benefits
Wellness & Recreation Membership
Wellness Programs
Company
NC State College of Engineering
The College of Engineering at North Carolina State University is a leading research, teaching and outreach engineering and computer science college offering 18 bachelor's, 17 master's and 13 doctoral degree programs, along with 16 online engineering master's degrees.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase