BRMS · 1 day ago
Client Coordinator
Folsom,CA,US
Full-time
Onsite
New Grad, Entry Level
0+ years expBRMS is seeking a Client Coordinator to support the Client Services Team in addressing and responding to client needs daily. The role involves data entry, assisting with renewals and open enrollments, and managing claim research while building strong relationships with Account Executives and Client Managers.
FitnessHealth CareWellness
Responsibilities
Works on site with consistent attendance
Consistent Attendance
Data entry
Daily Fulfillments
Assist with Renewals
Assist with Open Enrollments
Discrepancy Resolving
Process Incoming Faxes and Mail
Assist With Outbound Calls
Performs other duties and responsibilities as assigned by Management
Monthly Checks and Balances Reporting
Electronic Eligibility Processing
Returned Mail
Import Error Log
Receive incoming requests for research from Account Executives and Client Managers
Research all claim questions as requested
Gather all necessary information for claim research purposes
Provide timely and detailed responses to requestor(s)
Build strong relationships with Account Executives and Client Managers
Build strong relationships with Claims Management personnel
Manage claim research and details from beginning-to-end
Responsible for obtaining necessary information completing all activity as required
Make calls to providers as needed to gather or provide information as directed by Account Executives and Client Managers
Review Summary Plan Descriptions/Documents for all benefit information as needed
Exhibit strong technical knowledge of industry, products, and compliance requirements, including plan deductibles and dates
Appropriately escalate issues and opportunities to Upper Management as needed
Ensure proper handling of customer issues and concerns
Navigate and understand BRMS claims system
Administrative duties in support to Client Services team
Qualification
Required
Strong computer skills, including Word, Excel, and Outlook
Excellent verbal and written communication skills
Good analytical skills
Positive problem-solving skills
Ability to provide effective leadership in all aspects of position
Must be dependable and maintain excellent attendance and punctuality
Ability to grow with changing demands of the position and the company
High School diploma or G.E.D; and minimum of 6 months related experience and/or training; or equivalent and any combination of education, training, and/or experience, which demonstrates ability to perform the duties described
Ability to read, speak, and write effectively in English
Ability to interpret documents such as plan documents, memos, letters, and procedure manuals
Ability to write routine reports, meeting notes, project documentation, and correspondence
Ability to speak effectively before customers or employees of organization
Ability to effectively address or resolve customer service issues within guidelines of the position
Ability to add and subtract, multiply and divide with 10's and 100's
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Valid, class C license in state working with no adverse driving record
Company
BRMS
BRMS is a health & wellness company offering online benefit administration solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Schafer
Chief Executive Officer
Company data provided by crunchbase