City National Bank · 18 hours ago
Payments Claim Specialist
Newark, DE
Contract
Hybrid
Entry, Mid Level
$19.90/hr - $26.53/hr
2+ years expCity National Bank is seeking a Payments Claim Specialist employed by Magnit Global. This role involves investigating and processing payment fraud claims and disputes, ensuring timely and accurate processing of credits, and providing excellent client interactions. The specialist will also handle various fraud department functions and maintain compliance with bank policies and regulatory guidelines.
BankingFinanceFinancial Services
Responsibilities
Demonstrate resiliency and adaptability in a fast-paced environment
Take ownership of each client interaction while treating them with respect and responding with empathy
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Demonstrate personal excellence including punctuality, integrity, and accountability
Comfortable in a metrics driven environment that requires the ability to prioritize and multitask
Think critically and exercise independent judgement
Requires knowledge of bank procedures and/or regulatory requirements to process transactions, such as claim provisional credits and/or debits to client accounts as needed
Process tickets for chargeback credits, representment debits and pre-arb credits to the appropriate General Ledgers
Process and review various reports to track progress of the claims or perform necessary steps of actions as needed
Perform quality checks of claims for accuracy and feedback for the claim intake team
Performs additional duties as assigned
Qualification
Required
Minimum 2 years' experience in general office, claims processing or fraud related functions
Advanced computer experience required (e.g. MS Word, Outlook and Excel)
Must work well in a team environment, as well as independently
Knowledge of Regulation E and Regulation Z is a plus
Bachelor's degree or equivalent work experience
Benefits
Medical
Dental
Vision
401K
Company
City National Bank
City National Bank offers a full complement of banking, trust and investment services. It is a sub-organization of City National.
1001-5000 employees
H1B Sponsorship
City National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (78)
2023 (145)
2022 (93)
2021 (107)
2020 (62)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Howard Hammond
CEO City National Bank
Fiyaz Khan
Senior Vice President, Structured Products
Recent News
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