Ziker Cleaners · 1 day ago
Sales Associate - Full Time
Granger, IN
Full-time
Onsite
New Grad, Entry LevelZiker Cleaners is committed to providing exemplary service to customers and their garments. The Sales Associate role involves operating the POS system, completing laundry orders, and promoting services while fostering positive relationships with customers and coworkers.
Consumer GoodsCustomer ServiceProfessional Services
Responsibilities
Operate SPOT POS (point of sale) System: Enter customer orders, detail clothing and household items, communicate with customers, retrieve customer orders upon pickup, and collect payment from customers. Identify new customers and ensure completion of new customer protocols. Trouble shoot device and software issues
Complete Wash/Dry/Fold Orders: Wash and dry customer items using provided cleaning products and utilities. Fold all laundry according to company specifications and package neatly in company laundry bags
Communicate with Customers: Greet customers as soon as they enter the store and use their name throughout transactions. Answer any questions or concerns they may have. Thank customers for their business on their way out
Promote and Cross-Sell Services: Know what services each customer is currently utilizing and communicate with them and hand out marketing materials to ensure awareness of other services they are not using, including seasonal deals and promotions
Organization: Receive, prepare, and sort customer garments and household items. Conduct cash transactions, ensuring proper change and balancing the cash drawer. Present receipts, coupons, and Customer Claim Checks (Quicks). Keep track of customer requests and complaints - identify solutions quickly and accurately
Attention to Detail: While handling customer items be sure to check and empty all pockets and undo any buttons. Ensure barcodes and piece counts match with our system. Accurately detail items by color, brand, and patterns. Identify any existing damage or stains, and mark with spot tags as necessary. Sort items according to care labels
Storefront: Periodically clean and organize the store, counters, and work areas. Ensure safety by keeping aisles and floors clean, dry, and clear of obstacles. Clean bathrooms, empty trash cans, and sort hangers or other recyclables. Unlock and lock doors at open and close, respectively. Ensure neon signs are functioning and turned-on during business hours. Pick up litter and report any building/grounds maintenance issues to your manager. Check the black envelope, send reports, and otherwise communicate with your Store Manager and other stores as necessary
Industry Knowledge: With time, employees learn the differences among fabrics, what we can and cannot clean or alter, and how to safely remove stains
Qualification
Required
Customer Service
Organization
Attention to Detail
Problem Solving
Maintain Composure under Pressure
Adaptability
Sales
Strong Written and Verbal Communication
Basic Phone and Computer Literacy
Preferred
Some experience working in customer service, food service, sales, or retail environments
Benefits
Company branded T-shirts and jackets (provided by company)
Safe and healthy work environments.
Robust training, support, and engaged leadership.
Full disclosure and explanation of job responsibilities, policies, and procedures.
Consistent communication and regular feedback on performance.
Access to resources, supplies, and equipment to perform your job.
Credit and acknowledgement for achievements.
Company
Ziker Cleaners
Ziker Cleaners is a small local business founded in 1917 by Joe Ziker.
Founded in 1917
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase