Agilent Technologies · 12 hours ago
Field Service Engineer
Lexington, MA
Full-time
Onsite
Mid Level
$46.13/hr - $72.08/hr
4+ years expAgilent Technologies inspires and supports discoveries that advance the quality of life. As a Field Service Engineer, you will provide technical support for Agilent’s IVD biopsy tissue stainer systems and ensure customer satisfaction through installation, maintenance, and troubleshooting of various systems.
BiotechnologyHealth CareHealth DiagnosticsLife SciencePharmaceutical
Responsibilities
Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
Optimize system configurations and troubleshoot performance issues
Deliver preventive maintenance, upgrades, and emergency repairs
Respond promptly to service requests and proactively communicate with customers throughout the service process
Advise customers on preventive maintenance and configuration best practices to ensure optimal performance
Collaborate with managers and sales teams to align service delivery with customer expectations
Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service
Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
Document service activities, time, and expenses accurately in SAP and other systems
Train customers and fellow engineers on equipment operation and maintenance
Support complaint handling and quality systems as required
Qualification
Required
High school diploma, military training, associate degree, or relevant college coursework in electronics or a related field required
4+ years of experience in a similar role or as an end user of clinical/analytical instrumentation in regulated lab environments
Strong problem-solving and communication skills
Proficient in computer systems; able to analyze data using Excel (pivot tables) and complete online training modules
Must consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites. These may include proof of identification, certifications, and compliance with health and safety protocols
Preferred
Bachelor's or Master's degree in Chemistry, Biochemistry, Biotechnology, or a related science field is a plus
Hands-on experience with instrumentation maintenance, troubleshooting, and repair preferred
Familiarity with Agilent biopsy tissue stainers is a plus
Benefits
Option to work remotely
Choice of company car or reimbursement for personal vehicle usage
Eligibility for bonus
Stock and benefits
Company
Agilent Technologies
Agilent Technologies addresses the scientific and laboratory management needs of analytical scientists and clinical researchers.
10001+ employees
H1B Sponsorship
Agilent Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (56)
2023 (58)
2022 (70)
2021 (64)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
$500M2019-09-05Post Ipo Debt· $500M
1999-11-26IPO
Leadership Team
Mike McMullen
CEO and President
Padraig McDonnell
President and CEO
Recent News
2026-01-23
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2026-01-23
2026-01-16
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