NHS Ayrshire & Arran · 11 hours ago
Health Records Clerical Officer
Scotland, SD
Part-time
Onsite
New Grad, Entry LevelNHS Ayrshire & Arran is part of one of the largest healthcare systems in the United Kingdom, employing around 40,000 staff. They are seeking a Health Records Clerical Officer to maintain patient confidentiality, manage patient records, and provide clerical support across various hospital departments.
Health CareHospital
Responsibilities
Maintain patient confidentiality in line with GDPR and Caldicott principles
Accurately manage patient records using TrakCare and electronic tracer systems
Handle, file, retrieve, scan, and prepare case records for clinics, admissions, and authorised staff
Manage telephone, face-to-face enquiries, mail, and deliveries efficiently
Provide reception and clerical support across hospital departments, including wards and Emergency Department
Support outpatient clinics, referrals, waiting lists, appointments, and patient correspondence
Assist in developing electronic patient records through scanning and indexing
Identify overseas/cross-boundary patients and process access-to-record requests in line with GDPR
Arrange interpreters and support major incident and contingency procedures
Handle cash, stock, training, staff cover, and ongoing professional development
Promote patient-centred care and act as a role model for NHSGGC values, dignity, and respect
Qualification
Required
National 4/Level 1 qualification in 3 subjects, including English, or equivalent
General administration or clerical experience desirable
Computer literate with good keyboard skills
Reception experience desirable
Experience with Patient Management Systems desirable; training provided
Strong organisational skills; able to prioritise and meet deadlines
Good communication and interpersonal skills with a range of professionals
Self-motivated and able to work on own initiative
Flexible and able to cope in stressful, pressurised environments
Benefits
A minimum of 27 days annual leave, increasing with length of service, plus public holidays
Membership of the NHS Pension Scheme, including life insurance benefits
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
NHS discounts on a wide range of goods and services
Confidential employee support and assistance, including counselling and psychological therapies
Company
NHS Ayrshire & Arran
NHS Ayrshire & Arran provides healthcare and social care services to the ayrshire and arran region.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-11-04
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