Chewy · 14 hours ago
Operations Manager
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
5+ years expChewy is currently recruiting an Operations Manager for our fulfillment center. This role involves leading inbound/outbound activities, ensuring safety and efficiency, and mentoring Area Managers to drive continuous improvement and maintain high performance metrics.
E-CommercePetRetail
Responsibilities
Lead inbound/outbound activities for the FC, including receiving, picking, packing, and shipping, across two shifts
Be a guide in providing a healthy and safe work environment for associates working on the outbound team
Direct warehouse supervisory personnel to achieve prescribed objectives, including timely fulfilling of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defects
Ensure that all Key Performance Indicators (important metrics) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line
Engage a team of Area Managers and Operations Leads
Drive planning and forecasting
Leverage the Area Managers by sourcing and furthering ideas, and rolling them into the creation of improvement plans for the functional area
Mentor, train and develop Area Managers for career progression and learning!
Ability to develop and share standard processes across the shifts and network
Build a positive team multifaceted that encourages all employees in the FC to guide and motivate change within the facility, adapt to the dynamic business, and stay focused on the customer experience
Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
Use the site Warehouse Management System (WMS) to optimize detailed order fulfillment and provide operational insights to improve WMS effectiveness
Qualification
Required
A Bachelor's Degree from an accredited University or comparable experience
5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
At least 4 years of shown experience of positively running large groups of hourly employees
Experience with building or improving inventory management, order management, and warehouse management systems and processes
Passion for working in a start-up environment with high level of ambiguity and change
Strong project management and continuous improvement skills
Metrics driven demeanor
Customer service obsession, with desire to go above and beyond to satisfy customer needs
Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
Shown ability to quickly adapt and drive the right results using data
The highest levels of integrity and ethics!
Must be flexible to work weekends
Position may require travel
Preferred
E-Commerce experience
Certification and/or experience in Lean Six Sigma and/or Green Belt certification
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Michael Hyman
Vice President
Soma Bulusu
Vice President, Engineering and IT
Recent News
The Motley Fool
2026-01-24
Benzinga.com
2026-01-13
The Motley Fool
2026-01-09
Company data provided by crunchbase