Sharpen.com · 4 hours ago
Product Manager
Indianapolis, IN
Full-time
Onsite
Mid Level
3+ years expSharpen Technologies Inc. is a collaborative tech company focused on improving contact center operations. They are seeking a strategic, customer-focused Product Manager to drive outcomes for their platform by shaping roadmaps, engaging with customers, and collaborating with engineering teams.
ChildrenEducationPrimary Education
Responsibilities
Partner with the VP of Product to shape quarterly and annual roadmap priorities based on market trends, competitive positioning and customer needs
Translate business goals into a concrete, sequenced roadmap for two dedicated scrum teams
Continuously evaluate roadmap projects against emerging opportunities - including AI capabilities, new integration partners and shifts in the CCaaS landscape
Engage directly with customers, prospects and internal stakeholders to deeply understand contact center operator pain points and areas of improvement within our core platform
Analyze support tickets, feature requests, product projects and win/loss data to identify patterns and inform prioritization
Partner with Sales Engineering and Customer Success to gather field insights and validate assumptions
Take part in ownership of backlog priority, sequencing features and bugs based on ROI, strategic alignment and customer impact
Make disciplined trade-off decisions and be comfortable saying 'no' or 'not yet' to requests that don't fit the core roadmap
Evaluate integration requests from Sales; determine fit for SaaS core vs. Professional Services custom builds
Author high-quality Product Requirement Documents (PRDs) that clearly articulate the user problem, business logic, use cases and acceptance criteria
Collaborate with Engineering leads to refine scope and ensure technical feasibility without prescribing implementation
Personally validate delivered functionality against acceptance criteria through hands-on UAT
Responsibly leverage LLM/ML technology to functionally transform your daily workflows resulting in personal productivity gains in various areas of Product Ownership
Provide clear, consistent visibility into 'what's shipping and why' across Product, Engineering, Sales, Marketing and Customer Success
Translate technical capabilities into business value for leadership and customer-facing teams
Represent the product perspective in go-to-market planning and customer-facing discussions as needed
Qualification
Required
3+ years in B2B SaaS Product Management
Experience owning a product backlog and working with Agile/Scrum teams
Strong understanding of API-driven products and integration ecosystems
Demonstrated ability to write clear PRDs with well-defined acceptance criteria
Track record of making data-informed prioritization decisions
Preferred
Experience in contact center, unified communications or customer experience platforms
Familiarity with CCaaS concepts (ACD, IVR, workforce management, omnichannel routing, agent experience)
Exposure to AI/ML product capabilities, particularly conversational AI, real-time analytics or agent assist technologies
Experience collaborating across Sales, Customer Success, and Marketing in a growth-stage environment
Proficiency with Jira, Confluence and Google Workspace
Benefits
Full benefits package (health, dental, vision, 401k)
401k match and employer HSA contribution
Career growth opportunities within a dynamic and growing company
Company
Sharpen.com
Sharpen's mission is to help all children reach their best potential. In-depth and thorough research is at the core of everything we do.
2-10 employees
H1B Sponsorship
Sharpen.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Early StageTotal Funding
$11MKey Investors
Learn Capital
2023-12-06Series A· $11M
Leadership Team
A
Alidad Mireskandari
Co-Founder
Recent News
2026-01-07
SCRA: South Carolina Research Authority
2026-01-07
Company data provided by crunchbase