TTI of USA · 16 hours ago
Client Services - Non Exempt
Pittsburgh, PA
Full-time
Hybrid
Mid Level
$17/hr - $22/hr
3+ years expTTI of USA is a company focused on client services, and they are seeking a Client Services representative to manage daily inquiries and ensure timely responses. The role involves meeting productivity targets, providing support, and acquiring knowledge of Treasury Services products to address client needs.
Bookkeeping and PayrollCRMDeliveryHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
You will act as the client service point of contact for daily inquiries, ensuring timely responses by adhering to service levels for resolution and providing a quality professional client experience and communication
You will be responsible for meeting productivity targets set forth, acting as a Level 1 immediate support for response and resolution
Additionally, you will identify and escalate matters requiring immediate attention to the Senior Client Service Officer and/or Service Director
Utilizing a speak-up culture, you will provide inputs in the Transformation agenda for Global Client Service
You will also meet Associate Client Service Officer target objectives and grade level certifications, including performance, behavior, and productivity, and achieve training journey requirements
Completing standard firm Learnings by appropriate deadlines and developing a firm understanding of all firm standards, policies, procedures, and Client Service tools and systems required are also part of your responsibilities
Acquiring and utilizing knowledge of the core Treasury Services product suite and associated operational flows to appropriately address client inquiries is essential
Qualification
Required
Bachelor's degree or the equivalent combination of education and experience in banking or finance
3-5 years of total work experience, preferably in an operational area and/or client services
Self-motivated with a client focus centricity
Strong communication skills (written, verbal, and effective listening)
Ability to be cross-functional and multitask under pressure
Ability to adapt to a changing environment and business needs
Company
TTI of USA
TTI of USA is a staffing and recruiting company specializing in IT solutions and payroll services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jaerene Medeiros
Chief Executive Officer
Company data provided by crunchbase