Liberty Mutual Insurance · 6 days ago
Senior Claims Resolution Specialist - Complex Casualty
United States
Full-time
Remote
Senior Level
$75K/yr - $157K/yr
7+ years expLiberty Mutual is a company dedicated to supporting individuals in their toughest moments. They are seeking a Senior Claims Resolution Specialist to manage high-exposure, complex, and catastrophic injury claims, ensuring professionalism and empathy in their approach.
FinanceFinancial ServicesInsurance
Responsibilities
Manage the investigation, evaluation, and resolution of complex auto and homeowner’s casualty claims
Assess coverage, liability, and damages; recommend settlement strategies and escalate appropriately for authority review
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation
Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences
Prepare detailed litigation and trial reports for local management and Home Office
Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance
Responds to various written and telephone inquiries including status reports
Maintain accurate reserves, recommending increases on cases in excess of authority
Safeguard financial and confidential information across all claim files
Oversee billing practices of outside and in‑house counsel to ensure compliance and cost efficiency
May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies
Participate in special projects at the direction of leadership
Qualification
Required
5+ years managing complex and litigated casualty claims
Deep expertise handling severe to catastrophic injuries and fatalities
Strong analytical thinking, negotiation skills, and sound judgment
Ability to thrive in a fast‑paced, high‑stakes environment
Professionalism, empathy, and exceptional communication skills
Must have an expert knowledge of coverage, liability, and complex claims handling procedures
Must be able to effectively handle claims at the highest technical and complexity level
Must be knowledgeable of state and federal laws in the adjuster's jurisdiction
A full working knowledge of claims operations and procedures is required
Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills
The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience
Ability to obtain proper licensing as required
Benefits
Competitive Bonus Opportunity
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
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