NHS Ayrshire & Arran · 6 hours ago
Health Records Clerical Officer
Scotland, SD
Full-time
Onsite
New Grad, Entry LevelNHS Ayrshire & Arran is a prominent healthcare provider in the UK, and they are seeking a Health Records Clerical Officer to support clinical care by providing efficient administrative services. The role involves maintaining patient confidentiality, managing health records, and providing clerical support to staff and patients.
Health CareHospital
Responsibilities
Maintain patient confidentiality in line with GDPR 2018 and Caldicott principles
Operate TrakCare and other systems to ensure accurate, up-to-date patient records for care delivery, reporting, and electronic patient record development
Extract, file, track, and distribute case records/scanning folders for clinics, admissions, and authorised personnel
Handle telephone and face-to-face enquiries from staff, patients, carers, and external agencies, prioritising efficiently
Provide reception and clerical support, including patient check-in, appointment scheduling, follow-up arrangements, and discharge record management
Assist in outpatient clinic management, including rebooking cancelled patients, managing waiting lists, and ensuring correct clinic levels
Process referral letters, access requests, and correspondence in line with GDPR, including liaising with courts, solicitors, and government bodies
Arrange interpreters and support patients with technologies like self-check-in
Support Emergency Department check-ins, input symptoms, and alert staff to high-risk or MAPPA patients
Assist in implementing major incident procedures and contingency plans within Health Records remit
Handle cash and perform stock checks according to financial policies
Participate in PDP reviews, ongoing training, induction, and provide administrative cover for colleagues
Promote patient-centred care, positive behaviours, and high-quality patient experience
Act as a role model for NHSGGC values, demonstrating professionalism, dignity, and respect
Qualification
Required
National 4 or Level 1 qualification in 3 subjects, including English or equivalent
General administration and office experience/previous clerical experience desirable
Computer literate with good keyboard skills
Good organisational skills, having the ability to organise, prioritise and work to deadlines
Good communication skills and having the ability to communicate with a wide range of professionals
Good verbal and interpersonal skills
Self-motivated
Ability to work flexibly and use own initiative
Ability to cope with stressful situations and work in a pressurised environment
Preferred
Previous reception experience desirable
Prior experience of using a Patient Management System would be desirable however training will be provided
Benefits
A minimum of 27 days annual leave, increasing with length of service, plus public holidays
Membership of the NHS Pension Scheme, including life insurance benefits
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
NHS discounts on a wide range of goods and services
Confidential employee support and assistance, including counselling and psychological therapies
Company
NHS Ayrshire & Arran
NHS Ayrshire & Arran provides healthcare and social care services to the ayrshire and arran region.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-11-04
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