KinderCare Learning Companies · 8 hours ago
Technical Support Specialist - Fully Remote!
United States
Full-time
Remote
Entry Level
1+ years expKinderCare Learning Companies is an early childhood education provider recognized with the Gallup Exceptional Workplace Award. They are seeking a passionate Technical Support Specialist to provide front-line support for employees, resolve technical issues, and enhance IT services while ensuring a positive customer experience.
Education Management
Responsibilities
Serve as front line support for KinderCare Corporate and Field employees via phone support, ticketing system, and email
Transform the interaction with our customers with emotional intelligence, compassion, and a determination to resolve their technical issues in a timely manner
Respond to customer issues and see problems through to resolution
Diagnose and troubleshoot technical issues related to hardware, software, account maintenance, or connectivity
Track and document issues until they are fully resolved, within the agreed time limits, providing timely and accurate updates to customers along the way
Properly escalate unresolved issues to appropriate internal teams (e.g., Network, Development)
Prioritize and lead several open issues at one time
Participate in building a robust knowledge base, authoring content, maintaining existing content, and promoting the use of self-service to employees
Qualification
Required
High School Diploma or equivalent
1-2 years of experience providing technical customer service support provided via phone and email
Experience supporting technical systems such as Windows, Mac OS, laptops, mobile devices, and business applications
Superb customer service skills and desire to help others
Outstanding written and verbal English communication skills using phone conversations, email correspondence, and chat
Excellent organizational and time management skills
Proven growth experience, showing a tried background of taking on new challenges and driving their success
Excellent communication skills and telephone manner
Ability to work in a fast-paced environment and lead time efficiently to achieve deadlines
Intermediate MS Office skills, capable of running multiple applications and windows simultaneously on a computer
Occasional flexibility with schedules, occasional overtime
Phenomenal teammate and team-player
Experience working within IT Service Desk tools, such as ServiceNow
Preferred
2 or 4-year college degree a plus
Bilingual: English & Spanish a plus
Benefits
Discounted child care benefits
Medical, dental, and vision benefits for your family (and pets, too!)
Employee assistance programs
Health and wellness programs
Paid time off
Discounts for work necessities, such as cell phones
Company
KinderCare Learning Companies
Transform lives—including yours—with the nation’s leading provider of early childhood education and child care.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Wyatt
Chairman and Chief Executive Officer
Tony Amandi
EVP, CFO
Recent News
2022-04-30
Company data provided by crunchbase