Aston Carter · 4 hours ago
Customer Service Representative
United States
Contract
Remote
Entry, Mid Level
$25/hr - $25/hr
2+ years expAston Carter provides corporate talent solutions and is seeking a Customer Service Representative. The role involves maintaining good customer relations, resolving claims and complaints, and developing initiatives to educate customers based on feedback.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Maintain good customer relations and resolve customer claims and complaints effectively
Provide customer services for sales, sales promotions, installations, and communications
Develop organization-wide initiatives to proactively inform and educate customers
Create improvement plans based on customer survey feedback
Follow clearly defined procedures and guidelines in decision making
Qualification
Required
Minimum of 2 or more years of experience in customer service
Proficiency in SAP, Salesforce/Service software, and Genesis software
Experience in a call center environment
Preferred
Basic understanding of work routines and procedures in customer service discipline
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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