TKC Holdings, Inc. · 10 hours ago
Northern Alabama Field Tablet Technician
Alabama, United States
Full-time
Onsite
New Grad, Entry LevelTKC Holdings, Inc. is a respected leader in the corrections and hospitality industries for over 40 years. The Tablet Technician will serve as the primary interface for facility system inquiries, manage inmate inquiries, and perform repairs on telecommunications equipment.
ElectronicsFood and BeverageHospitality
Responsibilities
Provide Administrative and Technical Support to the Jail
Interact in a professional manner with customers (inmates and staff) to foster positive relationships
Complete RMA forms and track/ship tablets for replacement
Maintain hardware and perform basic repairs
Use the software to troubleshoot and provide reports when needed
Retrieve defective tablet/s and distribute spare equipment as needed
Create trouble tickets and track repair/equipment requests
Research and respond to complaints in established timelines so that problems are resolved in a timely manner
Maintain ongoing tablet/onsite equipment inventory
Must travel to multiple sites within the Alabama Department of Corrections (Vehicle will be provided)
Record Keeping: Maintaining records of tablets, repairs, and maintenance activities
Qualification
Required
High School Diploma or GED required
Ability to multi-task and meet deadlines
Self-motivated, able to work independently
MS Office Suite proficient
Self-starting, able to self-train on communications-based product line
Must have strong attention to detail and record keeping skills
Strong verbal and written communication skills
Strong problem-solving skills
Must have a positive, can-do, team-oriented attitude
Open to working in a correctional environment
Willing to travel
Strong de-escalation skills
Preferred
Jail/corrections experience preferred
Telecom Repair Experience Preferred
Benefits
Medical w/prescription coverage
Dental
Vision
Basic Life and Basic Accidental Death and Dismemberment Insurance
Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
Paid time off
Company Match for the 401(k) Retirement Savings Plan
DailyPay providing you immediate access to earned wages
Company
TKC Holdings, Inc.
TKC Holdings, Inc. is the parent company for Trinity Services Group, Keefe Group, and Courtesy Products.
Founded in 2016
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Snyder
Chief Executive Officer
Ryan Essner
Chief Information Security Officer
Recent News
Connecticut Post
2025-04-06
Company data provided by crunchbase