Artisight · 15 hours ago
Support Engineer
United States
Full-time
Remote
Senior Level
5+ years expArtisight, Inc. is a smart hospital platform powered by artificial intelligence, providing virtual care and quality improvement. They are seeking a Support Engineer to provide first-line application support, handle escalated client issues, and translate user needs into technical solutions.
Artificial Intelligence (AI)Health CareHospitalInternet of ThingsMedicalSensor
No H1B
Responsibilities
Partner with Client Success and Product Managers to share and understand customer feedback and improve technology and relationships
Contribute to written documentation, internal knowledge base articles, recorded tutorials, and processes that outline solutions for common client issues and requests
Support and improve client support operations by managing tickets in a timely manner and responding to application issues via phone, email, and computer chat
Analyze systems requirements by consulting with users and applying analysis techniques to determine hardware, software, and system functional specifications
Communicate progress by running diagnostics to resolve customer reported issues and following up with customers to ensure issues are resolved, while working cross-functionally across departments to ensure healthy communications and provide clients with the best experience
Learn and gain exposure to all of our tools to become a product knowledge expert
Qualification
Required
Experience (5+ years) working in technical customer-facing roles, preferably in the Enterprise Technology space
Demonstrated ability to diagnose and resolve basic computer and application technical issues with excellent problem-solving skills and willingness to go above and beyond
Comfort working with Service Desk ticketing applications and knowledge of ITIL and Service Desk industry best practices
Knowledge of Microsoft products including Windows operating system, Mac OS, and Office applications
Strong oral communication skills and a collaborative working style
A thoughtful, organized approach to managing Help Desk tickets with detailed documentation
Ability to work through ambiguity, deal with shifting priorities, and learn quickly to apply new skills
Preferred
Experience with healthcare or AI industry
Experience collaborating with field service engineers and/or implementation engineers
Desire to learn and grow with the company
Benefits
Competitive health plans
Accrued PTO - 15 days per year
Paid parental leave
Company
Artisight
Artisight is an IoT sensor network for healthcare to provide virtual care, quality improvement, and care coordination solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$57M2024-01-11Series B· $42M
2023-01-01Series Unknown
2022-04-30Convertible Note· $15M
Leadership Team
Andrew Gostine
Co-Founder & CEO
Timothy Koby
Co-Founder & CSO
Recent News
Business Wire
2026-01-13
Business Wire
2025-10-23
Company data provided by crunchbase