TransPerfect · 12 hours ago
Retail Domain Expert (Subject Matter Expert)
United States
Contract
Remote
Senior Level
5+ years expTransPerfect is a leading provider of language and technology solutions for global business. They are seeking experienced Retail Subject Matter Experts to support a Generative AI and data analytics initiative, leveraging expertise in retail operations and omnichannel strategy to design workflows and ensure AI-driven tools produce actionable outputs.
Language LearningService IndustryTranslation Service
Hiring Manager
Aprille Grace V.
Responsibilities
Workflow Definition: Define key retail processes such as category management, pricing optimization, inventory forecasting, omnichannel fulfillment, and customer experience design
Evaluation Creation: Develop test cases and performance criteria to assess the AI’s ability to simulate and optimize real-world retail decisions, such as planogram design, cross-merchandising logic, or promotional pricing
Capability Assessment: Evaluate model performance in areas like product assortment planning, customer segmentation, loyalty strategy, clienteling, and supply chain optimization (e.g., cross-docking, ship-from-store, endless aisle)
Data Curation & Annotation: Identify and curate high-quality retail data, including POS transactions, loyalty data, product hierarchies, and customer journey information, to train and refine AI models
Feedback & Iteration: Review model-generated insights, test recommendations (e.g., pricing, category roles, store layouts), and provide expert feedback to improve accuracy, usability, and alignment with retail best practices
Ensure that AI models reflect the real-world complexity of modern retail, from store operations to e-commerce
Help create tools that improve efficiency, profitability, and customer experience across retail touchpoints
Bridge the gap between AI capabilities and retail expertise, shaping the next generation of intelligent retail systems
Qualification
Required
Successful completion of a role-specific written assessment and a background check
5+ years of professional experience in one or more of the following areas: Merchandising / Category Management, Retail Operations / Store Management, Omnichannel Strategy & E-Commerce, Supply Chain & Inventory Optimization, Pricing & Promotions / Revenue Management, Retail Analytics & Customer Insights, CRM, Clienteling, and Loyalty Programs
Hands-on experience in at least one of the following: prompt engineering or refinement of AI algorithms, rubric and 'golden response' development, LLM evaluation/quality frameworks, or AI-driven tools financial analysis and decision‑making
Demonstrated ability to translate complex retail operations into structured processes and decision frameworks
Strong analytical mindset; comfortable working with both quantitative data (e.g., RFM, market basket analysis) and qualitative retail concepts (e.g., experiential retail, store layout psychology)
Excellent communication skills; able to explain retail concepts clearly to non-experts or technical teams
High attention to detail, commitment to data integrity, and an understanding of end-to-end retail workflows
Company
TransPerfect
TransPerfect is a language services company offering multilingual translation and interpreting solutions to multinational businesses.
5001-10000 employees
H1B Sponsorship
TransPerfect has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$875M2025-04-10Debt Financing· $425M
2019-06-20Debt Financing· $450M
Leadership Team
Jin Lee
Co-CEO
Phil Shawe
President & CEO
Recent News
Morningstar.com
2026-01-09
2026-01-07
GlobeNewswire
2026-01-06
Company data provided by crunchbase