Comet X-ray · 4 days ago
Technical Customer Support Manager - Industrial X-ray
Shelton, NE
Full-time
Hybrid
Mid, Senior Level
$89K/yr - $98K/yr
5+ years expComet X-ray is a leading Swiss technology company specializing in innovative high-tech components and systems based on X-ray technology. They are seeking a Technical Customer Support Manager to provide regional technical support, train customers, and enhance product offerings through collaboration with various teams.
ElectronicsIndustrialManufacturing
Responsibilities
Provide regional (2nd-level) Technical Customer Support (TCS) for our products to both customers and internal stakeholders, including Sales, Order Management, and the Inhouse Repair team
Train customers on integration, installation, operation, maintenance and troubleshooting in our Shelton facility, at the customer or remote
Provide on-site OEM-customer support, if required
Perform product demonstrations with customers in our Shelton facility, at our customer or at the end-user
Coordinate, schedule, and communicate training courses
Accompany our Sales team on customer visits and on trade shows
Closely work with Product Management, Quality Management and Production to enhance the customer perspective and improve our products
Creating training content on integration, installation, operation, maintenance, and troubleshooting
Creating and maintaining service manuals
Creating E-Learning content
Defining spare part lists for OEM-customers
Setting and ensuring consistent standards and processes in the global TCS network
Non-transactional communication between customer and in-house repair team (TCS involvement on known "history" with customer and/or part)
Qualification
Required
Associate's degree in electrical engineering, mechatronics or equivalent as a minimum
Hands-on experience in technical customer support or field service, with a preference for 5+ years of relevant experience
Mechanically inclined skillset
Demonstrated troubleshooting capabilities
Professional-level communication and interpersonal skills to effectively interact with customers, end-users, and internal teams
A self-starter with the ability to work independently and as part of a team
Ability to deal with ambiguity and propose process improvements
Willingness to travel in North America up to 25% of the time for customer activities, trade shows, and other events
Keep up-to-date with new product developments and industry trends
Proficient with use of MS Office software
Preferred
Experience in servicing and troubleshooting X-Ray technology, particularly HV-generators and tubes
Working knowledge of X-Ray applications, particularly digital imaging
Experience with modern ERP-systems, preferably SAP, as well as other business systems such as Salesforce, Confluence, JIRA, and TeamViewer
Benefits
Flexible working options and hybrid working
Profit sharing
Diverse educational and career opportunities
Competitive compensation package with comprehensive benefits including medical, dental, and vision care
Tuition reimbursement
401(k) plan
Generous paid-time-off package
Company
Comet X-ray
Comet X-ray provides X-ray modules and systems operation, and technical support.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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