Friedman's Home Improvement · 2 hours ago
Customer Service - Full Time/ Part Time - Petaluma
Petaluma Store - Petaluma, CA 94954
Full-time, Part-time
Onsite
New Grad, Entry Level
$18.47/hr - $20.13/hrFriedman's Home Improvement is a company dedicated to delivering exceptional customer service in the home improvement sector. They are seeking a Customer Service representative to assist customers at the Point-of-Sale register, maintain cash accountability, and manage customer interactions professionally.
E-CommerceReal EstateRetail
Responsibilities
Service customers at Point-of-Sale (POS) register or refund counter in an expeditious, accurate and professional manner
Maintain company’s cash accountability standards per established policies and procedures
Makes change, tenders checks and issues receipts or tickets to customers
Reads and records totals shown on cash register tape and verifies against cash on hand
Responsible for keeping POS area clean and fully stacked with supplies to service the customer
Gives cash refunds or issues credit to customers for returned merchandise
Operates cash register by scanning the product to record price, compile printed list, and display cost of customer purchase, tax, and rebates on monitor screen
Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments
Demonstrate flexibility by assisting in stocking and other functions on the store sales floor
Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time or notifies appropriate person with an alternate plan
Responsible to know and follow company standard operating policies when accepting checks, credit cards and charge accounts
Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality, applies feedback to improve performance and monitors work to ensure quality
Meets productivity standards, completes work in timely manner, strives to increase productivity; works efficiently and quickly
Additional duties as assigned by Manager
Qualification
Required
High school diploma or general education degree (GED)
Basic computer knowledge
Ability to learn and utilize point-of-sale software
Regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
Frequently required to stoop, kneel, or crouch
Occasionally required to walk and climb or balance
Regularly lift and/or move up to 10 pounds
Frequently lift and/or move up to 25 pounds
Occasionally lift and/or move up to 50 pounds
Specific vision abilities required include close vision, distance vision, peripheral vision and ability to adjust focus
Regularly exposed to moving mechanical parts and outside weather conditions
Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals
Noise level in the work environment is usually moderate
Benefits
Bundled benefits
Eligibility for a discretionary bonus
401(k)
Generous employee discount
Tuition reimbursement
Company
Friedman's Home Improvement
Friedman's Home Improvement is a retail company providing building materials and home improvement products.
Founded in 1946
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
B
Barry Friedman
President & CEO
Company data provided by crunchbase