Hinge Health · 7 hours ago
Client Success Manager, Emerging Accounts
United States
Full-time
Remote
Entry, Mid Level
$93K/yr - $139K/yr
2+ years expHinge Health is a technology company focused on improving healthcare delivery for musculoskeletal conditions. The Client Success Manager will manage relationships with clients, drive adoption of Hinge Health programs, and ensure client satisfaction and retention through effective communication and advocacy.
Health CareMedicalTherapeutics
Responsibilities
Driving revenue: Secure best-practice enrollment communications campaigns aimed at achieving annual enrollment goals for your clients
Long-term client management: Ensure 100% client retention with high client satisfaction (9/10+ NPS scores)
Customer advocacy: Turn clients into advocates to fulfill sales references and Marketing/PR requests
Product expansion: Ensure your clients are offering Hinge Health’s full suite of products to maximize member impact
Qualification
Required
2+ years of experience in small business (SMB) account management, managing a growing book of business of 150+ accounts
Able to build relationships at all levels as a trusted & respected thought-partner
Able to craft a compelling story using data-driven insights to make recommendations to influence customer decisions
Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices. Able to confidently answer questions and present solutions to clients
Able to effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle. Can influence clients to follow best practice recommendations to achieve desired goals and outcomes. Effectively convey client needs internally, driving the resources needed for successful client relationships
Preferred
Experience at a high-growth company and understand the associated challenges
Have an understanding of employee benefits, digital health, and the startup work environment
Data integration proficiency, advanced Excel knowledge and skills
Benefits
Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development
Grow with us through discounted company stock through our ESPP with easy payroll deductions.
Company
Hinge Health
Hinge Health is a digital clinic for joint, and muscle care, pelvic pain, bowel, and bladder control.
1001-5000 employees
H1B Sponsorship
Hinge Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (18)
2023 (9)
2022 (17)
2021 (13)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$1.03BKey Investors
Bessemer Venture PartnersInsight PartnersAtomico
2025-05-22IPO
2021-10-28Series E· $400M
2021-10-28Secondary Market· $200M
Leadership Team
Daniel Perez
Co-Founder, CEO
Gabriel Mecklenburg
Co-founder, Executive Chairman
Recent News
2026-01-08
2026-01-06
Company data provided by crunchbase