ABM Industries · 10 hours ago
Director, Talent Acquisition Process Optimization
Houston, TX
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expABM Industries is hiring a Director of Talent Acquisition Process Optimization to lead the continuous improvement of recruitment processes, systems, and tools. This role involves partnering with corporate functions to ensure compliance and quality assurance in recruitment practices.
Facilities Support ServicesFacility ManagementJanitorial Service
Responsibilities
Evaluate and monitor KPIs and metrics to identify processes changes/enhancements to optimize recruitment and HR processes and develop standardize processes
Lead the continuous improvement of the TA processes, systems, and tools to improve recruitment performances, ensure compliance and quality assurance
Audit TA recruitment processes and system procedures to identify any areas of opportunity for continuous improvement and/or training gaps
Works with Training Specialists on changes/enhancements to documentation, toolkits, checklists, etc., and training needs
Partners with VP of TA, ABM Continuous Improvement and/or Change Management to maintain and update project plans for process improvement initiatives and TA projects identifying operational risks and issues relating to service delivery and support resolutions, escalating risks/issues
Accountable to ensure process documentation, process maps, workflow diagrams, standard operating procedures (SOP), etc. is maintained in designated repository (Zavanta)
Create and maintain TA process maps and workflow diagrams for all recruitment processes and tools
Continuously review and update standard operating procedures (SOP)
Partner with Sr. Reporting Analyst to design and develop and implement a quality assurance program to ensure flawless execution of recruitment and HR processes and procedures
Manages recruitment and HR change request process and approvals, responsible to provide clear and concise requirements for processes ad system enhancements
Responsible to provide clear and concise requirements for process and system enhancements
Provides guidance to the TA subject matter experts (SME) to review change requests, perform testing and training documentation of system and process changes
Provide troubleshooting support and issue escalation to TA team and stakeholders
Partners with Sr. Reporting Analyst on auditing and reporting needs
Partner with Corporate business functions (i.e. Legal, Safety Services, Distribution Services, Compliance Department, etc.) as needed to understand regulatory and compliance requirements for pre-employment activities to mitigate risk to ABM business units
Track and monitors training completed and provide timely updates to leadership
Perform other related duties and responsibilities as assigned or required
Optimizes the use of technology, tools, and subject matter experts (SME) to audit TA processes and procedures, and identify recommendations to drive greater consistency, standardization and compliance
Maintain a thorough understanding of TA processes and recruitment systems to ensure alignment with current recruitment processes and represent Talent Acquisition as a Subject Matter Expert (SME) in projects across the enterprise
Leads and responsible to complete testing for all new technology implementations, quarterly upgrades, system change requests, enhancements, and compliance requirements
Qualification
Required
Bachelor's degree and/or equivalent related work experience
5 years of related experience including 2 years of training experience in developing, documenting, and presenting training materials and 2 years with process improvement
Proficient in Microsoft Office and various applications with advanced proficiency in Microsoft PowerPoint, Excel, Visio, Word, Outlook, Teams, OneNote, and survey tools such as Survey Monkey
Must possess excellent and effective written and verbal communication skills, as well as public speaking capabilities
Demonstrated ability to motivate, engage and maintain an audience with interesting and exciting presentation techniques for small to medium size training classes
Demonstrated ability to adapt the training style and material to fit the needs of all various learning styles among class participants
Strong people skills and highly collaborative with the ability to build collaborative relationships
Ability to interact effectively with associates at all levels and able to effectively influence others and achieve positive results
Takes full ownership of assigned projects and can work independently with a high sense of urgency
Proactive approach in resolving problems and issues, involving the right people to work through complexities and identify potential solutions
Excellent organizational, planning and coordination skills with the ability to multi-task and re-prioritize as needed
Able to think strategically, independently, quickly, and execute proactively
Must be self-motivated, detail-minded and possess a 'no task is too small' attitude
Demonstrates strong customer orientation, professionalism, and courtesy while coaching and training for success
Possess a high standard of ethics and confidentiality to manage sensitive information
Working knowledge of Human Resource and Talent Acquisition best practices
Knowledge of Affirmative Action Plan (AAP) guidelines
Knowledge of Office of Federal Contract Compliance Programs (OFCCP) and audits
Working knowledge of applicant tracking systems (ATS) and recruitment software and systems
Knowledge of quality tools and practices
Advanced computer proficiency with Microsoft Office tools, such as Word, PowerPoint, Excel, Visio and Access
Preferred
Experience with applicant tracking systems, such as Oracle Recruiting Cloud (ORC) highly preferred
Talent Acquisition or recruiting experience preferred
Comprehensive knowledge of federal, state, and local employment laws
Broad and deep knowledge of equal employment and affirmative action laws and guidelines, related to compliance as well as current trends and best practices
Understanding of recruitment processes and systems
Experience working with HR data and reports, including analyzing applicant data
Benefits
ABM offers a comprehensive benefits package.
For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management
Company
ABM Industries
ABM Industries is a facility management company that offers airport shuttles, wheelchair assistance, and janitorial services to businesses.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.2B2025-02-27Post Ipo Debt· $2.2B
1978-01-13IPO
Leadership Team
Scott Salmirs
President and CEO
Rene Jacobsen
EVP & Chief Operating Officer
Recent News
2026-01-22
2026-01-16
2026-01-06
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