F2Onsite · 5 hours ago
Onsite Desktop Project Tech
Portland, OR
Contract
Onsite
Senior Level
$19/hr - $20/hr
5+ years expF2Onsite is seeking an Onsite Desktop/End User Project Support Technician to provide on-site, second-level IT support at customer locations. The role involves troubleshooting hardware, software, and network issues, supporting end-user devices, and ensuring exceptional customer service to executive users.
Cyber SecurityDeliveryInformation TechnologyPoint of SaleProject Management
Responsibilities
Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals
Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary
Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security
Deliver priority services for executive and VIP users
Maintain accurate documentation in ServiceNow and contribute to reporting requirements
Perform IMAC (Install, Move, Add, Change) and break-fix activities
Carry out preventative maintenance and follow SME instructions for infrastructure support
Ensure exceptional customer service and professional communication across organizational levels
Qualification
Required
5-7 years of IT support experience
Strong skills in hardware/software troubleshooting with OEMs
Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn)
Knowledge of SCCM, Citrix, and workspace management platforms
Professional communication, punctuality, and customer-focused mindset
Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting
Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support
Expertise in imaging computers via PXE or USB (offline media)
Familiarity with Intune for device management
Proficiency with ServiceNow ticketing system
Troubleshooting hardware issues with OEMs (printers, computers, phones)
Zebra printer and scanner support
Experience with Zscaler firewall, VPN, and Active Directory
Remote desktop support tools (LogMeIn)
Nexthink for end-user analytics
Knowledge of SCCM, Citrix, and similar platforms for workspace services
Understanding of TCP/IP networking, domains, and server-client operations
Hands-on experience with infrastructure equipment (rack/stack, cabling, data center devices)
Familiarity with backup operations and tape management
Excellent customer interaction and communication skills
Logical, analytical approach with strong problem-solving ability
Independent, punctual, and detail-oriented
Professional demeanor under pressure, with emphasis on grooming and presentation
Fluency in English for customer interaction
Preferred
Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory
CompTIA A+, MCP/MCSE certifications are desirable
OEM certifications preferred
ITIL knowledge is advantageous
Spanish is a plus for customer interaction
Company
F2Onsite
F2OnSite specializes in providing cybersecurity, POS, data migration, computer installations, projects and delivery management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Bowser
Director - Business Development Project Services
Recent News
2025-12-24
2025-12-22
2025-12-19
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