CareFirst BlueCross BlueShield · 1 day ago
Operations Director (Hybrid)
Reston, VA
Full-time
Hybrid
Senior Level, Lead/Staff
$130K/yr - $241K/yr
8+ years expCareFirst BlueCross BlueShield is a health insurance provider, and they are seeking an Operations Director to lead and empower operations teams. The role involves overseeing operational processes, developing customer support strategies, and ensuring quality service and performance within the organization.
Health CareNon ProfitService Industry
No H1B
Responsibilities
Develops and optimizes consistent, repeatable and measurable processes to quickly adapt to changing business conditions
Leads projects that are important to the team related to process improvement
Develops customer support strategies, guidance, processes, metrics, reporting and technology that transform the consumer experience and support company growth
Accountable for the performance of multiple teams within a related function
Provides leadership and direction through managers
Uses data to add value to the customers’ operation and look for opportunities to recommend new products/services as appropriate
Designs and launches critical programs to improve customer experience and operational efficiency
Develops an understanding of customer experience in all customer support interactions that occur and build to meet/exceed customer expectations
Qualification
Required
Bachelor's Degree in Business Administration, Healthcare Administration or related discipline OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
8 years experience in health insurance, call center, claims and/or enrollment and billing environment
3 years experience in managerial functions in a customer service, claims and/or enrollment and billing or related field
Must have extremely strong analytical and problem solving skills, and the ability to develop and implement policies and programs that will advance corporate and operational goals and objectives
Excellent planning, problem solving, presentation, written and oral communication skills are required
Excellent interpersonal skills, the ability to effectively manage a staff through leadership and the promotion of teamwork is essential
Must possess excellent interpersonal skills and highly developed written and oral communication skills to effectively convey complex and detailed concepts to a diverse audience
Must possess extremely well developed organizational and prioritization skills
Must be eligible to work in the U.S. without Sponsorship
Benefits
Comprehensive benefits package
Various incentive programs/plans
401k contribution programs/plans
Company
CareFirst BlueCross BlueShield
CareFirst. It’s not just our name. It’s our promise.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Ja'Ron Bridges
Interim President and Chief Executive Officer
Doba Parushev
Vice President, Healthworx Ventures
Recent News
2025-10-02
BCBSM, Inc., dba Blue Cross and Blue Shield of Minnesota
2025-09-09
2025-08-07
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